JEAN HILL

**** * ** **** ***, Colorado Springs, CO 80905

Email: advfwn@r.postjobfree.com

Cell Phone: 719-***-****

Work Experience

Administrative Assistant/HIM Clerk (Volunteer)

Memorial Healthcare System - Colorado Springs, CO

April 2009 to April 2010

Aided HIM clerks answering reception desk phone, performing various clerical duties - copying documents, filing, researching for medical records, etc. Processed release of information requests for the Medical Records department using Cerner, Rightfax, and HIS software.

IT Support Analyst

Mayo Clinic Arizona - Scottsdale, AZ

March 2001 to June 2008

Monitored multiple computer systems. Interacted with end users to understand security needs and problems encountered. Maintained security database in Access adding, changing, and deleting employee profiles. Answered Help Desk calls providing accurate and timely remote support to end users for reported computer and networking problems of moderate to complex nature. Opened problem tickets and interacted with the assigned support staff for effective problem resolution.

Assoc Print Sys II

PacifiCare Health Systems - Colorado Springs, CO

November 1995 to June 2000

Maintained large tape library. Gained excellent experience in system operations and various types of hardware and software. Wrote and updated documentation of processes and procedures. Guided and trained junior staff.

Education

Associate's degree in Healthcare Administration

Colorado Technical University - Colorado Springs

Graduated May 2014 with 4.0 GPA

Military Service

Branch: United States Air Force

January 1969 to July 1970

Data Processing Machine Operator in NORAD Cheyenne Mountain Complex