Elizabeth Morales

Hesperia, CA *****

advfw3@r.postjobfree.com

+1-909-***-****

Transitioning from a computer professor and seeking a full-time role in Customer Service. I have 10 years of experience in Project Management, Technology Coordinator. Relevant skills are project management, customer service, Technology Professional development, Troubleshooting, Systems administration, etc. I recently completed the Google IT Support Professional Certificate

— an eight-month intensive IT support program that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes evaluative hands-on assessments.

I am not willing to relocate.

Work Experience

Technology Department Chair

Fontana Unified School District - Sequoia Middle School - Fontana, CA July 2019 to Present

Professional development training, Lesson Planning, Assessment, Computer Assembly, Networking, Computer Maintenance

Curriculum and Instruction planning and research.

Computer programs used: Microsoft EXCEL, Word, PowerPoint, OneNote, Access, HTML5 ADOBE CREATIVE SUITE: Photoshop, Lightroom, Dreamweaver, Animate, Character Animator CC, Acrobat DC, Bridge CC, Camera Raw CC, Flash Builder Premium, AfterEffects, Premiere Pro CC, Illustrator CC Online Tools: Email, Internet, Screen Capture, Screencast-o-Masc, Office 365, One Drive, Skype Skills: Troubleshooting of computer systems, Hardware, and Network 7 TH AND 8 TH GRADE Teacher

Sequoia Middle School - Fontana, CA

July 2004 to Present

Job Description: Lesson Planning, Assessment, Teaching Professional Development Planning, Instructor in English, Social Studies, Physical Science, Biological Science, Math, Coding, Photoshop, Animation, Networking. Curriculum and Instruction planning and research. Licensed Real Estate Agent

Century 21 Realty Masters - Montebello, CA

February 2014 to October 2020

RE Sales, RE Contracts, Telemarketing, Prospecting, Scheduling appointments/ Open house’), Open house presentation, data entry, document preparation, sales, data entry, graphic art design Licensed Real Estate Agent

Prudential California Real Estate - Ontario, CA

February 2010 to February 2014

RE Sales, RE Contracts, Telemarketing, Prospecting, Scheduling appointments/ Open house’), Open house presentation, data entry, document preparation, sales, data entry, graphic art design Technology Coordinator

Baldwin Park Unified School District - Baldwin Park, CA August 2002 to June 2004

Professional development training, Lesson Planning, Assessment, Computer Assembly, Networking, Computer Maintenance

Curriculum and Instruction planning and research.

Computer programs used: Microsoft EXCEL, Word, PowerPoint, OneNote, Access, HTML5 ADOBE CREATIVE SUITE: Photoshop, Lightroom, Dreamweaver, Animate, Character Animator CC, Acrobat DC, Bridge CC, Camera Raw CC, Flash Builder Premium, AfterEffects, Premiere Pro CC, Illustrator CC Online Tools: Email, Internet, Screen Capture, Screencast-o-Masc, Office 365, One Drive, Skype Skills: Troubleshooting of computer systems, Hardware, and Network 7th grade Teacher

Holland Middle School - Baldwin Park, CA

August 1999 to June 2004

Job Description: Lesson Planning, Assessment, Teaching Professional Development Planning, Instructor in English, Social Studies, Reading, Microsoft Office, Photoshop, Curriculum and Instruction planning and research.

Peer Advisor

CSULA - Los Angeles, CA

January 1995 to December 1999

Job Description: Assist students in filing financial aid forms and appeal forms. Computer programs used: Microsoft EXCEL, Word, PowerPoint, One Note, Access, ADOBE CREATIVE SUITE

Online Tools: Email, Internet, Screen Capture, Screencast-o-Matic, Office 365, One Drive, Skills: Troubleshooting of computer systems, Hardware, and Network Radiologic Technologist

Charter Hospital Paramount - Paramount, CA

1992 to 1994

Reception, Assisting patients in completing forms, Scheduling, and Xray Procedures. X-ray Technician / X-ray Department Receptionist / Medical Transcribing Los Angeles Doctors Hospital - East Los Angeles, CA 1991 to 1993

Reception, Scheduling, Medical Transcribing, Assisting patients in completing forms, and Xray Procedures.

Medical Assistant/X-Ray Technician

WESTERN MEDICAL GROUP - Carson, CA

1990 to 1993

Reception, Scheduling, Data Entry, Assisting patients in completing forms, Patient Physicals, and Xray Procedures

X-Ray Tech/Medical Assistant

Park Place Medical Group - Bell, CA

1989 to 1991

Reception, Scheduling, Data Entry, Assisting patients in completing forms, Patient Physicals, and Xray Procedures

Education

Master's degree in Educational Technology and Research Technology California State University-San Bernardino - San Bernardino, CA August 2020 to Present

Master's degree in Curriculum and Instruction

Concordia University Irvine - Irvine, CA

August 2014 to June 2016

Master's degree in Educational Administration

Concordia University Irvine - Irvine, CA

August 2012 to June 2014

CERTIFICATE in Computer Networking

Chaffey COLLEGE - Rancho Cucamonga, CA

August 2009 to June 2010

ASSOCIATE OF ARTS in Real Estate

Cerritos College - Cerritos, CA

August 2007 to June 2009

ASSOCIATE OF ARTS in Liberal Arts & Sciences

East Los Angeles College - Monterey Park, CA

August 1992 to June 1995

X-Ray License / EMT1A License in Radiologic Technologist / Emergency Medical Technician

East Los Angeles Occupational Center - East Los Angeles, CA 1989 to 1991

High school diploma or GED

Vail High (Continuation) - Montebello, CA

1982 to 1988

Bachelor's degree

Skills

• Microsoft EXCEL

• OneNote (10+ years)

• Movie Maker

• Camera Raw CC (5 years)

• Flash Builder Premium (5 years)

• Adobe Photoshop

• HTML5 (10+ years)

• Microsoft Office (10+ years)

• Screen Cast (7 years)

• Office 365 (3 years)

• Web Design (10+ years)

• Adobe InDesign (6 years)

• Graphic Design (10+ years)

• Photography (10+ years)

• Video Editing (10+ years)

• Help Desk (10+ years)

• Technical Support (10+ years)

• Video Production (6 years)

• Adobe Dreamweaver (6 years)

• Layout Design (10+ years)

• One Drive (10+ years)

• Microsoft Paint (10+ years)

• Adobe Lightroom (6 years)

• Adobe Animate (6 years)

• Adobe Acrobat (10+ years)

• Adobe Bridge (10+ years)

• Adobe Flash (6 years)

• Adobe Character Animator (6 years)

• Adobe After Effects (10+ years)

• Adobe Premiere (10+ years)

• Adobe Illustrator (6 years)

• Microsoft PowerPoint (10+ years)

• Microsoft Word (10+ years)

• Microsoft Access (8 years)

• Software troubleshooting (6 years)

• Computer hardware (10+ years)

• Email marketing (10+ years)

• Hardware Troubleshooting (10+ years)

• Customer service (10+ years)

• Adobe Creative Suite (10+ years)

• Filming (5 years)

• Computer Networking (2 years)

• Google Docs (5 years)

• Social media marketing (2 years)

• JavaScript (3 years)

• WordPress (5 years)

• Database management (5 years)

• Mac OS

• Windows

• Keyword research

• Google Ads

• Social media management

• CSS

• Illustration

• Search Engine Optimization (SEO)

• Accounting (5 years)

• Finance (5 years)

• Finance & Accounting (5 years)

• Spanish

• Supervising experience

• Documentation review

• Leadership

• Bilingual

• AP style

• Live chat

• Typing

• Medical terminology

• Medical imaging (10+ years)

• Medical terminology (10+ years)

• Medical receptionist (10+ years)

• Medical Assistant (10+ years)

• Medical records (10+ years)

• EMT experience (10+ years)

• Medical scheduling (10+ years)

• Project scheduling (10+ years)

• Training & development (10+ years)

• Filing (10+ years)

• Program design (10+ years)

• Data entry (10+ years)

• Equity research (10+ years)

• Medical transcription (10+ years)

• Phlebotomy (10+ years)

• Customer support

• Operating systems

• Analysis skills

• QuickBooks

• Data management

• Accounting (3 years)

• Finance

• Web development

• Confluence

• Active Directory

• TCP/IP

• TCP

• VPN

• Public relations

• Network security (2 years)

• Network support (2 years)

• System administration (2 years)

• Operating systems (2 years)

• Project planning

• Human resources

• Research (10+ years)

• Planning and research (10+ years)

• SharePoint

• Linux

• Communication skills

• Moodle

• Tutoring

• Retail sales

• Integrated library system

• Driving

• Java

• Python

• Scratch

• Salesforce

• Clerical experience

Languages

• English - Expert

• Spanish - Intermediate

Certifications and Licenses

Real Estate License

California Real Estate Agent License

Multiple Subject Teaching Credential

K8 Teaching Credential

ESL Certification

Bilingual Education Certification

NCLB Compliance

No Child Left Behind Commission on Teacher Credentialing Certification CBEST

Basic Education Teaching Certification

RICA

Reading Education Teaching Certification

CSET

Basic Education Teaching Certification

CLAD

ELS Certification

CCNA Cloud

Cisco Networking Certificate

CCNA

Cisco Networking Certificate

English Supplemental

September 2024

K8 English supplemental teaching credential

Computer Concepts Teaching Supplemental

September 2024

K12 Computer Concepts Supplemental teaching credential Google It Support Certificate

March 2022

It Support Specialist

CDL

1984 to 2024

California Drivers Licence

Radiologic Technologist

1989 to 1996

Xray Procedures

EMT 1A

1989 to 1996

Emergency Medical Procedures Ambulance

Medical Assistant

1989 to 1994

Phlebotomy, Medical Procedures, Medical Reception, Medical Terminology CPR Certification

Google IT Support Professional Certificate

troubleshooting, customer service, networking, operating systems, system administration, and security ESL Certification

Assessments

Call center customer service — Proficient

May 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Management & leadership skills: Impact & influence — Proficient March 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Basic computer skills — Proficient

March 2022

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate