Access Rep Customer Service

Mark Castro

**** ********* ******, ******* *******, Texas 77845

Mobile 979-***-**** **************@*****.***

EMPLOYMENT EXPERIENCE:

Fiscal / Account Management Duties & Logistical

• Electronically updated account information into database to properly track accounts as a Patient Access Rep, dispatcher, Rental agent, and Sales Consultant.

• As an overnight supervisor, I was also responsible for cash handling, money and credit deposits.

• Handle confidential documents during my time as a dispatcher rental agent and currently as a medical rep.

• Balanced the accurate completion of numerous customer accounts at once while at Conifer Health Solutions, Wayfair, Hertz Rental Car, Ace Rent A Car.

• Over 25 years’ experience with customer follow-up and problem resolution

• Review packing slips checking for vital information for processing purchase requests as a dispatcher

• Generated reports that tracked progress within my shift both during my time as a supervisor and dispatcher and medical access rep.

• Logged information and utilize office equipment/ computer programs to make sure that account information was relayed securely and timely to ensure precise completion of accounts

• Booked customer service reservations and rental transactions for rental car customers.

• As a Logistics dispatcher I was in charge of inputting driver reports for both DOT and Hazmat in Samsara system.

• Generated BOL reports for drivers taking cargo from the various companies I worked for as a Logistics dispatcher.

Administration, Training and Supervising

• Generated reports that tracked progress within my shift both during my time as a supervisor and dispatcher and currently in the medical field

• Responsible for training employees as the Supervisor of Ace Rentals and throughout my tenure as a dispatcher

• Evaluated and devise learning outcomes and progress tracking for the employees that I supervised at Ace Rentals

• Experience with ordering (both initial and follow through) in all positions

• Ensure the accuracy of shipping and received documents as a dispatcher Customer Relations and General Office Skills

• Over 25 years of customer service experience both on the phone and in person and in the medical field environment.

• I am not only verse in effectively interacting with customers within an organization but with external customers as well.

• I am able to swiftly, accurately and affectively assist customers with courtesy and precision.

• Effectively relaying product information to customers, answering questions and handling customer complaints and inquiries while tracking sales productivity as a retail agent

• Advanced problem resolution skills acquired from my years of customer service and dispatch positions.

• Handled high volume, fast pace customer service work flow as shown by my work experience as a dispatcher and as a rental agent and supervisor

• Experience defusing emergent and irate situations through my dispatch training EMPLOYMENT HISTORY:

Texas A&M University- Communication Dispatcher Bryan Texas September 7, 21 to Present Conifer Health Solutions-Patient Access Rep. Bryan Texas June 6, 2020 to September 4, 21 USWS- Logistics Dispatcher Bryan Texas June 5, 2017 to March 17, 2020 Wayfair – Customer Service Associate Bryan Texas Oct 30, 2016 – June 1, 2017 KEY ENERGY SERVICES -Logistics Dispatcher Giddings Texas Aug 17, 2015 - Feb 10, 2016 PREMIER TANK TRUCK SERVICES – Logistics Dispatcher Bryan Texas May 5, 2015 - June 22, 2015 FRACTECH SERVICES – Logistics Dispatcher Bryan Texas Jan 11, 2010 – April 8, 2015 SCHLUMBERGER TECHNOLOGY CORP – Logistics Dispatcher Bryan, Texas Dec 15, 2005 - May 28, 2009

DBS Communications – Customer Service Rep 2 Schaumburg, Illinois Nov 24, 2003 – Nov 24, 2004 Ace Rent a Car - Supervisor/ Rental Agent Des Plaines Illinois Feb 14, 2000 - Nov 20, 2004 Hertz Rental Car – Dispatch / Rental Agent Chicago Illinois Jul 10, 1991 - Dec 12, 2000 EDUCATION:

Bachelor of Liberal Arts in History Texas A&M University May 2016 GPA: 3.3 Associates of Arts in History Blinn College May 2008 GPA: 4.0 SKILLS:

• Bilingual: English/Spanish

• Able to communicate clearly both written and verbally

• Knowledgeable in Microsoft Office and Word, Power Point, and Excel

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