Service Representative Customer Support

NG Nabet Gray

Sandy Springs, GA ***** 904-***-****

*************@*****.***

PROFESSIONAL

SUMMARY

I've got over 25 years of customer service experience in both call center environment and In person.

Grasp new skills effectively and within a timely manner. Work well Independently with little to no supervision and In a team environment. Adapt well in a constant changing environment.

I'm honest, reliable, dependable, effective communicator. All with a keen sense of humor.

SKILLS Microsoft Dynamics

Communication Equipment

Operation

Microsoft Excel

Microsoft Windows

Microsoft Word

Delivery Procedures

Email Software

Microsoft Outlook

Schedule Coordination

Customer Support

Business Writing

Credit Card Payment Processing

Telephone Etiquette

WORK HISTORY DISPATCHER 10/2018 to 01/2023

United Parcel Service, UPS Jacksonville, Fl

Directed dispatching, routing and tracking of 12 fleet vehicles. Maintained updated and detailed records of calls in physical and electronic database.

Closely monitored dispatch board to triage and prioritize over 90 daily calls.

Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.

Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.

Communicated with drivers and personnel to coordinate timely delivery of goods and materials

Monitored vehicle locations to coordinate timely arrivals Managed customer accounts and invoicing

Maintained updated and detailed records of calls in physical and electronic database

SR. CUSTOMER SERVICE REPRESENTATIVE 02/2000 to 04/2015 Johnson & Johnson (Vistakon) Jacksonville, Fl

Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Processed, scheduled and executed customer orders for new and established customers.

Researched and rapidly resolved client conflicts to maintain key accounts. Engaged clients in person and over phone to answer questions and address complaints.

Informed customers of product, price and policy changes to educate on issues and resolve concerns.

Stepped up to assist customer service manager with complaints and issues during times of department short staffing

CUSTOMER SERVICE REPRESENTATIVE 03/1993 to 02/2000 Atlantic Mortgage & Investment Corp Jacksonvile, Fl Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Provided primary customer support to internal and external customers. Managed over 125 calls per day.

EDUCATION Bachelor of Science Business Administration 05/1988 Florida State University, Tallahassee, FL

Contact this candidate