Sales Associate Customer Service
Resume:
Paola Calandra
Miami FL,33129
***********@*****.***
PROFESSIONAL SUMMARY
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with a track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets.Consistently recognised for sales performance and excellence in customer service. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
ACCOMPLISHMENTS
● Exceeded monthly quota every quarter.
● Brought in 11 new customers.
● Awarded “Employee of the Month” in 2009 and 2010 (JCPenney)
● Awarded for making the $1M Club from 2016 to 2022. (Neiman Marcus) SKILLS
● Sales Expertise
● Customer Need Assessment
● Product Recommendations
● Upselling strategies
● Upselling Products and Services
● Time Management
● Verbal and Written Communication
● Teamwork and Collaboration
● Order Processing
● Sales Goal Attainment
● Customer Service
● Retail Knowledge
● Personal Shopping
● Sales Leadership
● Suggestive selling
● Customer understanding
● Following up with clients
● Store Opening and Closing
● POS System Operations
● Membership Sales
EXPERIENCE
Neiman Marcus, Coral Gables Miami FL 33134 - Sales Associate February 2016 - November 2022
● Initiated friendly conversations to determine the level of assistance required.
● Assisted customers by asking questions to understand needs and suggest suitable merchandise.
● Used product knowledge to suggest items to match clients needs.
● Cross sold products to boost sales purchase.
● Maintained a friendly, outgoing personality to promote a positive work environment and build customer loyalty.
● Employed strong relationship-building skill and consistent follow through in every aspect of work to improve customer satisfaction.
● Utilized strong customer service skills to meet and exceed sales goals.
● Developed and maintained key relationships with customers through effective communications strategies and interpersonal skills.
● Delivered consistent follow up with customers after merchandise sales by phone or email to answer last minute questions.
● Processed product returns and assisted customers with other selections.
● Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
● Achieved perfect attendance and on-time record.
GT Italian design, Miami FL - Sales Representative July 2014 - September 2015
● Scheduled appointments with prospective customers to discuss purchase options.
● Engaged with prospective customers,building rapport and generating business.
● Analyzed customers needs and interests, determining appropriate products.
● Created professional sales presentations to effectively demonstrate product features and competitive advantages .
● Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
● Met or exceeded sales objectives through client growth, supporting company revenues goals.
Aeronautica Militare, Miami FL - Store Director
July 2011 - May 2014
● Managed team of 5 cashiers and floor staff.
● Kept inventory accurate with daily cycle counts and regular audits to identify and resolve variances.
● Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
● Oversaw staffing and training, safety compliance, inventory control and financial functions.
● Developed a new store location from ground up by hiring and training an efficient team.
JCPenney, Cleveland Ohio - Sales Associate
April 2009 - May 2011
● Provided a positive first impression to welcome existing, new and potential customers.
● Engaged with customers to efficiently build rapport and lasting relationships.
● Answered customers' questions regarding sizing, accessories and proper care of merchandise.
● Maintained customer satisfaction with quick and professional Handling of product return.
● Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Il Particolare, Palermo Italy - Luxury Boutique Owner May 1990 - June 2008
● Managed team of full-time and part-time staff, trained new workers and monitored performance.
● Created a comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
● Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
● Empowered customers to make informed decisions by educating on product offerings and current industry trends.
● Oversaw merchandising strategies to effectively showcase clothing products with eye-catching displays.
● Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets.
● Showed associates how to improve customer interaction and increase sales with successful communication and consultative strategies.
● Built Boutique’s reputation for effectively serving high-end customers through careful staff management, effective customer relations and smooth service delivery.
● Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.
Education
Universita’ Degli Studi di Palermo, Palermo Italy
Business Economics.
Languages
Italian Native.
English and full understanding of Spanish.
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