Customer Care Representative / Respiratory Assistant

Karen O’Neill

***** ****** **.

Rapid City, SD **702

https://www.linkedin.com/in/karen-oneill-8a9256256/

Phone: cell 605-***-**** home 605-***-**** ***************@*****.***

OBJECTIVE

An opportunity to utilize my skills, abilities and experience to create a successful team relationship for my employer customers and myself.

PROFESSIONAL EXPERIENCE

Customer Care Coordinator

NUMOTION · Full-time- Mar 2022 - Nov 2022

Rapid City, South Dakota, United States

Patient intake; insurance verification, 3rd party benefit information and collect billing information; scheduling appointments; primary switchboard operator for facility; collect patient data: order mobility and ALS equipment; product; inventory; customer relations and troubleshooting; clean and sanitizer rental mobility equipment; collection of copays and out of pocket balances; research and continued education of durable medical equipment

Customer Care Representative

Performance Respiratory, Inc. - Full-time-Sep 2013 - Mar 2022

Rapid City, South Dakota, United States

Patient intake; insurance verification and 3rd party benefit information; front desk duties; organized and distributed CPAP supplies; set up and distribution of oxygen equipment, tracheostomy supplies, mobility supplies, incontinent supplies, compression supplies; product inventory; customer relations and troubleshooting; Team DME software utilization; clean, sanitize, and test respiratory equipment

Respiratory Therapy Technician

WestMed Rehab Inc. · Full-time -Sep 2004 - Sep 2013

Rapid City, South Dakota, United States

Patient intake; insurance verification and 3rd party benefit information; front desk duties; answered phones; organized and distributed oxygen and CPAPs at patient's homes; set up and distribution of prosthetics(mastectomy), tracheostomy supplies, mobility supplies, compression supplies; product inventory; customer relations and troubleshooting; Team DME software utilization; clean, sanitize, setup and test respiratory equipment

Respiratory Care Assistant

Rapid City Regional Hospital (now Monument Health) - Full-time-September 1998 - Sep 2004

Rapid City, South Dakota, United States

Assisted Respiratory Therapists with respiratory care including setup and checking patient's oxygen and monitoring levels; educated and assisted patients with incentive spirometer requirements; assisted in Emergency Department with respiratory needs; clean, sanitized, tested NICU, PICU and ICU ventilators; assisted with pulmonary function testing; input patient data into Meditech software; checked Physician orders

Veterinarian Technician

Canyon Lake Veterinarian Clinic 1976-1998

Rapid City, South Dakota, United States

Surgery prep and surgery assistance; laboratory duties including blood draws; calculated and administered anesthetic; took and developed x-rays; dental prophylaxis; front desk duties; cleaning, sanitizing and kennel duties

SKILLS

Skills: Insurance verification for multiple third parties; insurance preauthorization process; collecting monetary balances; Microsoft Office; Customer Service; Customer Relationship Management (CRM); phone and scheduling appointments; troubleshooting ; insurance verification process ; Durable Medical Equipment Sales · test and troubleshoot respiratory equipment ; Certified Mastectomy Fitter · Certified Compression Specialist

EDUCATION

Stevens High School, 1979

PROFESSIONAL TRAINING

Certified Mastectomy Fitter

Certified Compression Specialist

References available upon request.

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