Service Agent Representative
Resume:
Regina Taylor
Customer Service Agent
Columbia, SC
***********@*****.***
Diplomatic customer service professional experienced in defining and analvzing customer requests to resolve issues. Accurate in
documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident
communicator recognized for consistently receiving excellent customer feedback Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Alorica - Saint Paul, MN
April 2019 to Present
Demonstrate excellent verbal skills
Have the ability to succeed in a fast paced environment Made outbound calls to obtain account information. Answered inbound calls, chats and emails to facilitate customer service. Remained calm and professional in stressful circumstances and electively diffused tense situations. Show empathy and compassion while assisting in scheduling appointments and updating applications. Front Desk Agent
IHG Army Hotels - Columbia, SC
June 2014 to May 2018
Posted charges, updated accounts and issued bills to departing guests, Responded to inquiries and room requests made online, by phone and via email. Worked with housekeeping and maintenance staff to address and resolve building and room issues. Greeted incoming guests warmly, issued room keys and shared information on policies and amenities. Education
High school
Columbia, SC - Columbia, SC
August 2003 to May 2008
Skills
• Cold calling
• Sales
• Customer service
• Account management
• Telemarketing
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