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ERIKA WARD

advfqj@r.postjobfree.com 740-***-**** McDermott, OH 45652

Experienced self-motivated customer service representative professionally trained in telephone adequate. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Skilled at problem solving and conflict resolution. Adept at handling confidential and/or sensitive info. Focused on surpassing expectations and helping resolve account and service concerns for customers to maintain loyal, satisfied customers. Seeking a work from home remote position.

Credit Card Payment Processing

Report Generation

Report Creation

Building Customer Trust and Loyalty

Customer Data Confidentiality

De-escalation Techniques

Responding to Difficult Customers

Courteous with Strong Service Mindset

Upbeat and Positive Personality

Multitasking and Prioritization

Order and Refund Processing

Customer Retention Strategies

Issue and Complaint Resolution

Call Documentation

Verizon Wireless McDermott, OH

Customer Service Tech Representative

05/2022 - Current

Answered inbound calls and emails to facilitate customer service. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Set up and activated customer accounts.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Educated customers on special pricing opportunities and company offerings.

Developed strong customer relationships to encourage repeat business. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Southern Ohio Medical Center

Portsmouth, OH

TS-C

11/2021 - 05/2023

Provided technical assistance to surgeons, surgical nurses or anesthesiologists.

Handed instruments and supplies to surgeons and surgeons' assistants. Assisted surgeon by passing instruments and sterile supplies throughout operation.

Prepared dressings or bandages, applying or assisting with application following surgery.

Prepared patients for surgery by positioning on operating table and covering with sterile surgical drapes to prevent exposure. Reviewed surgical requirements and prepped operating room with appropriate tools, equipment and instruments.

Summary

Skills

Experience

Maintained surgical areas and oversaw inventory management. Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions. Counted sponges, needles and instruments before and after operation. Organized equipment and instruments in alignment with surgical protocols and surgeon preferences.

Maintained proper sterile field during surgical procedures. Laborers local 265 Cincinnati, OH

Union Laborer

05/2013 - 11/2021

Prepared site areas for day's asphalt load.

Completed accurate measurements and calculations to for project requirements.

Flagged motorists to provide warning of obstacles and repair work. Moved, arranged and retrieved various supplies and tools to support job needs.

Assisted with roadway projects and highway repairs by controlling traffic patterns.

Erected signs and cones to divert traffic in active work areas. Measured locations for installation of markers, utilizing tape, string or chalk.

Worked with team to safely direct traffic around work site. Repaired roadway signs, fences and other structures. Dr. James H. Duncan, LLC West

Portsmouth, OH

Medical Billing Manager

01/2011 - 10/2013

Answer inbound/make outbound calls to address patient's billing concerns and insurance issues.

Maintain and renew insurance contracts.

Resolved billing issues by applying knowledge and completing in-depth research.

Entered patient insurance, demographic and health information into software and confirmed records.

Reviewed account information to confirm patient and insurance information is accurate and complete.

Submitted claims to insurance companies.

Assessed billing statements for correct diagnostic codes and identified problems with coding.

Input statement information, reconciled accounts and resolved discrepancies.

Completed and submitted appeals for denied claims. Communicated with insurance representatives to complete claims processing or resolve problem claims.

Set up and maintained NextGen electronic billing system. Scioto County Career Technical Center Lucasville, OH Tech in Surgery, Certified in Surgical Technology

12/2021

Scioto County Joint Vocational School Lucasville, Oh Certified Administrative Medical Assistant in Administrative Medical Assistant 05/2005

Portsmouth West High School West Portsmouth, OH

High School Diploma

Education and Training

05/2005

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