OMAR HAMMAM

PROFESSIONAL SUMMARY

Outgoing and friendly Receptionist delivering excellent customer

service and administration. Excels in calendar management and scheduling, data entry, and database administration. Focused and dependable with outstanding client communication. Versatile and hardworking Receptionist driven to improve productivity and customer relations with a professional demeanor and attention to detail. Knowledgeable and professional Receptionist skilled in administrative support and customer service objectives. Brings 5 years of experience managing fast-paced, front desk operations. Strong planning, problem-solving, and communication skills. Service-orientated administrative professional accomplished in maintaining neat, organized reception spaces for staff and guests. WORK HISTORY

August 2021 - Current Izil Spa Dubai Mall - Spa Receptionist, Dubai, United Arab Emirates

Maintained impeccable levels of cleanliness in the spa reception area for continued positive first impressions.

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Opened or closed spa in line with official procedures 6 days a week.

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Greeted customers upon entry to establish a warm and welcoming environment in line with brand standards.

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• Updated clients on available promotions and discounts on offer. An enhanced guest experience by guiding new and returning clients through spa procedures prior to treatments.

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Resolved client issues and complaints calmly and effectively, continually seeking positive outcomes.

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Answered and helped resolve inquiries from clients, vendors, and the general public.

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Kept the reception area clean and neat to give visitors a positive impression of the company.

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• Managed bookings using Booker software to schedule, cancel Omar.hmam2011@gmail.

com

009***********

Downtown Dubai, Dubai,

Dubai 00000

Egyptian

38831143

EDUCATION

Bachelor's Degree in

Physical Education :

Physical Education

Alexandria University,

Alexandria .Egypt, July

2004

High School Diploma:

General Secondary Al

Ramal Secondary For

Boys, Alexandria, May

1999

August 2014 - July 2021 Le Meriden Mina Seyahi Hotel . Dubai Marina - Recreation Attendant, Dubai, United Arab Emirates October 2013 - July 2014 Riyadh Jizan International School - Physical Education Teacher, Dubai, United Arab Emirates August 2010 - August 2013 Al Nasr National For Men - Physical Education Teacher Secondary School, Alexandra, Egypt and re-arrange appointments.

Operated ice resurfacer to prepare and maintain ice rinks to the highest standards of cleanliness and safety.

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Maintained expert knowledge of the company emergency action plan, upholding consistently safe working practices.

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Achieved high levels of customer satisfaction, offering special assistance to elderly passengers when exiting rides.

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Provided instructions for use of fastening devices, conducting demonstrations to ensure customer comprehension.

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Processed customer inquiries for ticket refunds, strictly following organizational policies to ensure a positive resolution.

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Offered professional, friendly service at all times to maximize customer comfort and enjoyment.

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Cultivated excellent student relationships by providing a supportive and helpful approach, both inside and outside of physical education lessons.

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Maintained up-to-date on the latest effective sporting activities and fitness routines to incorporate into lessons.

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Improved student stamina, drive, and persistence in physical education by celebrating successes and planning fun physical education lessons.

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• Assessed student performance, behavior, and class engagement. Planned inspiring extracurricular activities for well-rounded student socialization and development.

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Maintained updated curriculum knowledge for expert student guidance.

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Collaborated with teaching assistants and mentors to deliver additional support to struggling students.

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Reported on students' progress and attitude to learning at parent-teacher meetings.

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Delivered engaging lessons encouraging physical activity and exercise, in line with curriculum demands.

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• Acted as an inspirational role model to help students become July 2007 - February 2009 Hyatt Regency Hotel - Spa Receptionist, Taba, Egypt

November 2006 - July 2007 The Three Corners Hotels - Lifeguard, Taba, Egypt

more motivated and interested in physical education activities. Conducted regular student assessments during physical education activities to determine progress and weaknesses for improvement.

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Cultivated excellent student relationships by providing a supportive and helpful approach, both inside and outside of physical education lessons.

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Maintained up-to-date on the latest effective sporting activities and fitness routines to incorporate into lessons.

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Improved student stamina, drive, and persistence in physical education by celebrating successes and planning fun physical education lessons.

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Greeted customers upon entry to establish a warm and welcoming environment in line with brand standards.

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Provided a warm welcome to guests, informing them of add-on offers and events for elevated customer experiences.

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Tailored and personalized front-of-house service to cater to additional needs or requests from guests.

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Resolved client issues and complaints calmly and effectively, continually seeking positive outcomes.

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• Updated clients on available promotions and discounts on offer. Applied expertise in all spa treatments, products, and services to skilfully recommend products in line with monthly targets.

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Answered and helped resolve inquiries from clients, vendors, and the general public.

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Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.

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Observed swimmers attentively, quickly responding to risks and concerns.

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Cleaned and disinfected pool equipment and accessories to minimize potential health risks.

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Maintained compliance with pool policies and procedures, offering suggestions to staff to maximize safety awareness.

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Trained regularly to maintain excellent fitness levels to meet physical job demands.

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• Worked outside in adverse weather conditions.

SKILLS

Spa opening and closing

procedures

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Booking and reservation

management

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• Cash handling

• Schedule

• Call handling experience

• Guest confidentiality

• Spa cancellation policy

• Rapport building

• Personalized customer service

• Shipping and receiving

• Memorization and recall

• Data input

CERTIFICATIONS

Fire Fighting & Safety Protection Level 1 ( Basic Fire Safety)..Safer Fire Safety Consultancy. Dubai ( UAE)(05/2017)

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Call service Training & operation System ..The Westin Dubai Mina Seyahi Beach Resort & Marina (UEA)(07/2016)

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Spa Receptionist Training..The Westin Dubai Mina Seyahi Beach Resort& Marina (UEA)(07/2015)

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Welding And Cutting Underwater Driver Level (1) .. National Institute For Comercial Diving (NICD)

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Surface Supplied And Inshore Diver Level (2)..(IDSA) Organization

(Egypt) (01/2012)

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Life Guard International Certification Egyptian Life Saving Federation (ILS)(Egypt)(12/2010)

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• Divemaster (PADI) Organization (Egypt) (07/2007)

• Emergency First Responder(PADI)(06/2007)

• Rescue Diving (PADI) (06/2007)

• Two Star (CAMS) (08/2001)

• One Star (CAMS) (08/2001)

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