Zuora Engineer / Consultant
Resume:
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Nelson Tallaferro
Introduction
I am a self-motivated, highly skilled, customer oriented, and overall efficient Web Architect / Applications Developer, Zuora Developer & Consultant, Systems Engineer, IT Consultant, Multimedia Engineer, and Database Specialist with over 14 years of experience in the planning, and complete software development process. I am highly proficient when it comes to building Web Applications either from scratch or integrating them with other systems or engines. I have very good knowledge and dominate the latest and most widely used Web Application Technologies including PHP, ASP, Cold Fusion, XML, HTML, JSP, JavaScript, VBScript, MySQL, MSSQL 2000, Oracle 9i, JAVA, J2EE, AJAX, Salesforce, Wordpress, Drupal, Bash scripting, Joomla Marketing skills and others; and will use them well on both Windows, Unix, and Linux platforms. At the same time, I will be able to do the System Administration tasks required on both Linux and Windows platforms. In addition, I will work well as part of a team or independently and maintain close communication with everyone involved as the projects move along. The technologies that I handle at the senior level include PHP, Zuora, ZOQL, AQuA, Salesforce, SOQL, APEX, Zuora SOAP and REST APIs, Salesforce SOAP and REST APIs, Zuora 360 and Integration with Salesforce, Zuora Credit Card Rules Management, Zuora APM, Joomla, Drupal, OSCommerce, Wordpress, jQuery, CakePHP, AJAX, Javascript, Flash Programming and Back End Development, MySQL, HTML, CSS, Object Oriented Programming techniques, Linux System Administration (Fedora, CentOS, Red Hat, Ubuntu); in addition to most development frameworks that surround the above mentioned group (Templating systems / engines, CMS’s, Object Repositories, etc). Consulting Experience
Hyundai
May 2022 – December 2022
Zuora Engineer & Consultant
● Detailed Technical Documentation of zuora Test Cases for Customer Service, Sales, Accounting, AppOps, DevOps and MI Departments
● Weekly Training Sessions with the Development Team in their respective use of Zuora Applications on both Front End use and Backend Development as well as Technical Documents for Development use and Solutions
● Development of Workflows to assist Development on the different processes which customized zuora to the client’s needs – examples: cancellations, payment retries, data fixes, batch transfers, payment runs, bill runs and reports to name a few
● Development of generic code functions to solve development processes in the use of the Zuora APIs
● Lead the Structural Design and Planning throughout the migration and development processes
● Developed custom Zuora API calls using Postman for the Development Team in order to easily create new data in each sandbox environment for the client. The API calls created were carefully created for each relevant test case written for the client
● Helped in the complex task of planning and developing the migration of data to production from the old system to the new system, together with the Zuora Engineering team
● Helped setup and develop the payment retry rules process
● Day to Day support for all client’s departments to solve any issues during testing on all environments
● Assisted in the setup, use and testing of the zuora lockbox
● Helped developing the data backup process of zuora data into the client’s internal backend advfq6@r.postjobfree.com
● Zuora Knowledge training for new developers brought in to assist with the workload during data migration
● Lead code reviews for zuora development done by third party developers brought in to assist with the workload during data migration
● Developed processes for Product Catalog migration and updates in every environment Insight Global – 24 Hour Fitness
August 2018 – May 2022
Zuora Engineer & Consultant / Apps Engineer & Process Automation Architect
● Detailed Technical Documentation of zuora Test Cases for Customer Service, Sales, Accounting, AppOps, DevOps and MI Departments
● Weekly Training Sessions with Customer Service, Sales, Accounting, AppOps, DevOps and MI Departments in their respective use of Zuora Applications on both Front End use and Backend Development
● Development of Workflows to assist Development on the different processes which customized zuora to the client’s needs – examples: cancellations, payment retries, data fixes, batch transfers, payment runs, bill runs and reports to name a few
● Development of automated processes for AppOps department to assist in their security procedures getting users / roles lists from zuora
● Development of automated process for AppOps department maintaining a record of all zuora objects’ new / removed native and custom fields compared between zuora and the client’s local backend system
● Developed custom Zuora API calls using ReadyAPI for the QA / MI department in order to easily create new data in each sandbox environment for the client. The API calls created were carefully created for each relevant test case written for the client
● Helped in the complex task of planning and developing the migration of data to production from the old system to the new system, together with the Zuora Engineering team
● Helped setup and develop the payment retry rules process
● Day to Day support for all client’s departments to solve any issues during testing on all environments
● Assisted in the setup, use and testing of the zuora lockbox
● Helped developing the data backup process of zuora data into the client’s internal backend
● Zuora Knowledge training for new developers brought in to assist with the workload during data migration
● Lead code reviews for zuora development done by third party developers brought in to assist with the workload during data migration
● Developed processes for Product Catalog migration and updates in every environment
● Lead the development of the new pricing tool from the ground using zuora’s data structure Walker Rice & Law Shield
August 2015 – August 2019
Senior Zuora Consultant – Developer / Salesforce API Engineer Zuora Day to Day Include:
● Zuora Dashboard Training to Customer Service Reps, Sales Reps, IT and Development Departments
● Zuora Sandbox and Production Environment setups and Development
● Development of an API which communicates through SOAP and REST to Zuora and Salesforce
● Setup, maintenance and monitoring of Z360 processes and performance
● Z360 error handling
● Setup Credit Card Payment Rules
● Refunds System
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● Promotion System design, development and maintenance from scratch for automated processes
● Handling Reports both directly in Zuora’s Dashboard and through the API for the Admin and Member Portals
● Data Reporting System design and Development gathering high processing data from Zuora and Salesforce
● Setup and Maintain Zuora and Salesforce Synchronization
● Zuora Best Practices consulting
● Consistent advance training with Zuora in San Francisco
● Design and Develop All Customizations to support business requirements in Zuora
● In charge of initial transfer of data from fusebill to zuora which included data for 250,000 customers
● Detailed data analysis providing detailed documentation for reports and business processes
● Design, Development and maintenance of automated processes for Accounting, Customer Support and Salesforce Departments
● Work closely with Zuora Support Engineers in the design and development of our company’s current issues for long term solutions that follow Zuora’s business requirements, adapting our systems platforms to handle Zuora’s complexity in an easy What You See Is What You Get set of Applications
● Monitored Zuora’s tickets on our queues focusing on the solution of the escalated issues which required Zuora’s detailed knowledge in all areas
● Testing of All Zuora System upgrades on our sandboxes prior to deploying to production
● Creating, Comparing and analyzing zuora payment reports and merchant payment reports to consolidate with Accounting
● Developing zuora Accounting Period Closing Application for the Finance Department to respect the Company’s flow and adapt it to Zuora’s Accounting Process
● Monitor Zuora and Salesforce synchronization process through the Zuora 360 application; including QA Testing and fixing any issues with data integration failure within the 2 systems High Level PHP Development
● Wordpress Custom Applications Development
● High level day to day Javascript Engineering and development
● Linux Server Administration
● AWS Management, Administration and Server Transfers
● Amazon Web Services Admin in Cloud, EC2, Route 53, RDS, VPC, S3, IAM
● SEO Development: Develop SEO strategies and implement and monitor campaigns, perform site analysis, keyword research and mapping, assess link building opportunities, competitor SEO research, prepare analytics and ranking reports and present to clients and management, nurture and develop client relationships, keep up to date with SEO trends algorithms and ranking factors
● MySql Development and Administration
● RESTFUL API and SOAP API development with Zuora and Salesforce
● Salesforce administration management, api development, and internal bridge / plugins development and maintenance to connect salesforce with third party applications
● Event platform application developed in salesforce to manage and register users for seminars Volico / Zuora Developer & Consultant / Salesforce Developer Nov 2009 – Sept 2015
● Built internal application to manage all customer service, sales, servers inventory and administrative operations using PHP
● High level day to day Javascript development to handle admin portal to dedicated servers’ operations from the portal as a web service
● Daily technical support on their linux systems
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● Designed and Incorporated server infrastructure with AWS. Also developed and deployed / scheduled automation system and application scripts
● Also worked as a Linux Support Engineer on the Dedicated Servers and Cloud Servers Data Center
Zuora Day To Day Include:
● Trained Customer Service Reps, Sales Reps on the use of Zuora Front end including the use of the reporting tool
● Setup the sandbox and production environment following a previously designed plan according to the client’s custom needs
● API developed to communicate the client’s custom developed members portal and admin portal to work with zuora platform and salesforce crm
● Maintained and monitored Z360 processes and performance
● Setup Z360 error handling and went through every issue for permanent resolution
● Setup APM Rules
● Developed the Refunds System
● Designed and Developed the Promotion’s System from scratch for automated processes
● Developed a report’s system to automate repeated reports required for Customer Service, Sales and Accounting
● Work closely with Zuora Support Engineers in the design and development of our company’s current issues for long term solutions that follow Zuora’s business requirements, adapting our systems platforms to handle Zuora’s complexity in an easy What You See Is What You Get set of Applications
● Monitored Zuora’s tickets on our queues focusing on the solution of the escalated issues which required Zuora’s detailed knowledge in all areas
● Testing of All Zuora System upgrades on our sandboxes prior to deploying to production Novusport, Houston, TX
May 2010 – Sept 2013
Senior PHP/MySQL/Cake PHP
● Developed and lead the programming of the company’s iPhone app.
● Developed the corporate website using Drupal and programmed the API that communicates with the iPhone App using PHP. My use of Drupal building this application, included customizing an e-commerce extension which we installed and applied changes that the client wanted. Even though the extension was customized, any drupal updates will not cause any future problems.
● High level day to day Javascript Engineering and development to support the requests from the mobile app
● Designed and Incorporated server infrastructure with AWS. Also developed and deployed / scheduled automation system and application scripts Hurbania, Weston, FL
January 2008 – March 2010
Senior PHP/MySQL/CMS Developer
● Developed and maintained the e-commerce client site and the intranet application for customer service and sales using joomla and oscommerce
● Transferred the previous ecommerce application from OSCommerce to Joomla advfq6@r.postjobfree.com
● High level day to day Javascript development to handle front end ecommerce operations, as well as AJAX requests to data sources
Global Roaming, Doral FL December 2008 – March 2009 Senior PHP/MySQL/Linux Architect/Social Marketing Specialist
● Re-wrote the company’s older application into a new Object Oriented Application easy to update and manage. LAMP with the use of its supporting technologies which include XML, AJAX, HTML, CSS, Flash, Action Script
● Built the marketing and executive admin website using Joomla
● High level day to day Javascript development to handle front end ecommerce operations, as well as AJAX requests to data sources
● Wrote a basic software documentation
● Discussed the most up-to-date marketing concepts to follow up on the finished product Education
1990–1992 Universidad Catolica Andres Bello Caracas, VZ Industrial Engineering.
Completed 87 hours with an average of 91%.
1991–1992 Universidad Simon Bolivar Caracas, VZ
Electrical Engineering.
Completed 37 hours with an average of 99%.
1992–1993 Rice University Houston, TX
English as a second language.
Graduated with an A average.
1993–1997 University of Houston Houston, TX
Electrical Engineering.
Associates Degree in Mathematics.
Associates Degree in Physics.
GPA 3.92.
1998–1999 University of Texas Austin, TX
Aerospace Engineering.
GPA 4.0.
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