Customer Service Expert

JANIECE KILLIAN

**** ****** *-*, *******, Mo. ***43 · 573-***-****

*******.*******@*****.***

I would like to obtain a position with a company in which I can be of service to customers, ensuring their complete satisfaction, from my home office.

EXPERIENCE

MARCH, 2015 – JANUARY, 2019

ASSISTANT MANAGER, Rocky River Resort, inc.

Payroll, Accounts Payable, Accounts Receivable, Human Resources, Customer Reservations and Service, Marketing. Employee hiring, supervising, and retention. Increased guest return rate by involvement in reunion and activity planning. Improved level of housekeeping standards. Implemented diversity in hiring.

APRIL 2013 – JUNE, 2014

PHARMACY TECH, ACCT RECEIVABLE MANAGER, SHOPKO (PAMIDA) PHARMACY

FEBRUARY, 2011 – APRIL, 2013

ASSISTANT MANAGER, Shopko (pamida)

Filled in as Store Manager for several months. Served as Community Relations Representative, working with community organizations to help schools get playground equipment, participated in clothing and coat drives and Toys for Tots, worked with the community Food Pantry, and sponsored gift drives and employee Christmas caroling for community nursing homes.

MAY, 2010 – FEBRUARY, 2011

HOUSEKEEPING SUPERVISOR, ROCKY RIVER INN

2008 – MAY, 2010

STORE MANAGER, HANCOCK FABRICS

2005 – 2008

STORE MANAGER, DOLLAR GENERAL

Increased annual sales by .5 million over the last two years. Cut shrink in half over the last year.

Work experience prior to 2005 includes Assistant Manager positions with Walgreens, Enterprise Rent-A-Car, and Eckerd Drugs, Receiving Manager and Assistant Operations Manager positions with Bed, Bath, & Beyond, signing and pricing with JCPenney, and substitute teaching.

Served on Ripley County, Mo. Chamber of Commerce Board of Directors from 2011-2013.

EDUCATION

2019-2020

The University of arizona global campus

Majored in Gerontology. National Dean’s List.

2016

liberty university

Majored in Social Work with a focus in Gerontology.

2014-2015

hannibal-lagrange university

Majored in Social Work with a focus in Gerontology.

2013-2015

three rivers college

Majored in Social Work with a focus in Gerontology.

1995

THREE RIVERS COLLEGE

AA degree in Business Management. National Dean’s List. GPA of 3.94 in Business Management Program.

Missouri State President of Marketing Management Association. State competition winner in categories of Free Enterprise/Economics, Comprehensive Marketing, Restaurant Management, Management Decision Making – Merchandising, Retail Management – Supervisory Level and Retail Merchandising.

Top ten national finalist in categories of Retail Merchandising – Supervisory Level, Retail Merchandising – Supervisory Level Support Services, Retail Merchandising – Supervisory Level Promotion, and Overall Retail Merchandising Series.

COMMUNITY ACTIVITIES

Served on Ripley County Chamber of Commerce Board of Directors from 2011-2013.

SKILLS

Excellent customer service skills, including superior listening and empathy with a drive for making customers happy.

Excellent leadership skills.

Excellent communication skills.

Excellent critical thinking skills.

Dependable, reliable, and punctual.

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