Customer Service Property Manager

PERSONAL SUMMARY

Self-motivated, dynamic management professional with vast experience in recruiting, sales, customer service and general business management practices, the ability to work collaboratively, and a commitment to achieving corporate goals.

EDUCATION

Keller Graduate School of Management

Master’s in Project Management with Distinction

Florida State University

Bachelor of Arts in International Affairs

PROFESSIONAL EXPERIENCE

WELLSTAR HEALTH SYSTEM

Talent Acquisition Consultant/Sourcing

2021 - Present

Demonstrates exceptional accuracy, timeliness and customer service and communication skills to include written and verbal communication with hiring leaders and candidates.

Review resumes identify and screen suitable candidates and schedule interviews for hiring leaders.

Organize, plan and facilitate interview days/hiring events.

Responsible for evaluating candidates’ skills, qualifications, and experience against the requirements of the position.

Communicate with hiring managers regarding positions, job postings, candidate qualifications and job descriptions.

Initiate salary offers recommendations; extend/negotiate salary offers.

Track and analyze recruitment efforts through regular reporting/metrics.

Conduct intake meetings with hiring managers and HR to discuss recruitment goals, enhancing the company’s recruitment strategy by 5%.

Source a talent pipeline that recruits a qualified workforce and consistently exceeds set metrics for each month's top tier while handling a tripled workload of 130 requisitions.

GRAND CANYON UNIVERSITY

Territory Development Manager/Sourcing

2018-2020

Marketed program benefits and provided admission guidance to potential students, consistently exceeding enrollment goals by 15% and increase prospective student inquiries.

Cold called key decision makers at prospective businesses/organizations to build relationships and create a pipeline of prospective students, and increased lead generation by 15%.

Created and executed event/activity plans, including conducting informational, prospective student presentations, resulting in successful matriculation.

Counseled students on the enrollment process from lead generation through first few classes, which yielded a 150% growth in student populations through optimum retention.

Maintained and grew inquiry and account databases, which has earned the facility a 98% customer satisfaction rating.

Facilitated prospective students through the admissions process and guide them on the right path towards a successful online learning experience, ensuring 100% compliance with state, federal, and company, policies, and regulations.

Built relationships with businesses/organizations to expand our reach to prospective students and has therefore achieved a 44% enrolment conversion rate.

NETSUPPORT INC

Central Regional Education Sales Manager

2016-2018

Verified that accurate and complete information was captured / maintained within applicable CRM (Customer Relationship Management) system.

Expanded prospect audience by sourcing new sales opportunities through inbound, lead and follow-up correspondence, and achieved an average of 140% of sales goals for 3 consecutive months.

Provided effective account management for company’s clientele with accuracy and efficiency, completing tasks 10% faster than average associates.

Provided effective online product demonstrations, which resulted in a 35% improvement in sales.

Effectively managed and developed sales pipeline, with 85% success rate.

Prepared quotes at strategic pricing for existing and potential customers, increasing sales revenue by 15%.

Assisted existing and potential customer with technical/pricing questions, thus generated repeat business by developing and maintaining a strong team devoted to customer service.

DEVRY UNIVERSITY

Senior Executive Advisor

2011-2016

Managed Quarterly budget of $ 700,000 maintaining 100% accountability.

Improved database to track prospective students and enrollments.

Increased retention by 20% per quarter through target marketing, trend analysis and community outreach.

Professionally developed new academic advisors.

Streamlined process to improve the accuracy and confidentiality of enrolled student files.

REAL ESTATE INVESTMENT GROUP

Property Manager

2007-2009

Managed a financial portfolio of $550,000 monthly averaging 20% return on investment.

Improved on-site collections process and organized necessary legal documents.

Prepared Financial and Monthly Reports for Investors, including Profit and Loss statement.

Streamlined rental application process for more efficiency.

Designed process for creating accurate rates for upcoming renewals.

Streamlined the coding of all vendor invoices, liaised with, and evaluated contractor’s performance.

References are available on request.

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