Customer Service Quality Engineer

Helda Farag

**********@*****.*** 973-***-****

** ********** *****, ***** ***** Township, NJ 07836 Professional Summary

Quality Executive with a strong engineering background. Over 25 years of experience in both commercial and military electronics including Aerospace, Industrial, Automotive, Medical and Military applications. Held various positions with increasing responsibilities in Product Design, Quality and Business Process Optimization. Excelled in each position and portrayed unlimited capacity, passion and pursuit of perfection. A proven leader and coach who always leads by example. Demonstrated excellent business sense and strategic thinking while executing daily tactical tasks. Easily gains the confidence and trust of others through honesty, integrity, respect and authenticity. Credentials and Skills

• Six Sigma Black Belt

• Achieved Designated Manufacturing Inspection Representative (DMIR) certification for FAA

• TQM Certified (New Jersey Institute of Technology)

• AS9100D Lead Auditor Certification

• ISO 13485 Auditor Certification

• Accountable manager for Part 145 FAA repair stations

• Member of Board of Examiners for NJ Governor's Award for Performance Excellence

• Malcolm Baldrige National Quality Award Board of Examiners, US Dept. of Commerce Experience

MAROTTA CONTROLS MAY 2019 TO PRESENT

Marotta Controls designs and manufactures world class solutions for controlling pressure, motion, fluid, Electronics, and control actuation systems for aerospace, marine, space and tactical markets. SENIOR MANAGER SUPPLY CHAIN QUALITY AUGUST 2021 TO PRESENT

• Responsible for developing suppliers and improving supplier performance

• Hired and trained new Supplier Quality Engineers for 3 Business Units

• Developed and revised Supply Chain Quality processes

• Ran a monthly Supplier Quality Corrective Action Board with focus on Quality and Delivery for 3 Business Units

• Developed positive relationships with Suppliers

• Provided Supplier Ratings and Scorecards to inform suppliers of their current Quality and Delivery performance

• Drove improvements to the Approved Supplier List and Approved Processor List

• Coordinated Kaizen Improvement events with key suppliers

• Issued Supplier Corrective Action Requests (SCARs) and worked Root Cause Corrective Action

(RCCA) with suppliers

• Performed Supplier QMS (AS9100/ISO9001) and Process (NADCAP equivalent) Audits SENIOR QUALITY ENGINEER MAY 2019 – AUGUST 2021

• Verified the final product and certify for delivery successfully selling off product to Customer Source Inspection for major development programs

• Responsible for multiple projects from the time of receiving the contract to the time of qualification

• Performed software validation and verification (Software V&V)

• Provided Objective evidence and supported Customer audits to achieve CMMI Level 3 Equivalence from Major Customer

• Reviewed designs for Quality Requirements including drawings and engineering change notices

• Performed Contract Review and Purchase Order approvals

• Reviewed Customer Request For Quotes (RFQs) and create a detailed Basis of Estimate (BOE) to reflect quality labor hours required

• Created a compliance matrix for all the customer specifications ASTRODYNE TDI JANUARY 2009 – APRIL 2019

Astrodyne TDI designs and manufactures power supplies and EMI filters for a variety of markets including aerospace, industrial, medical, military and semi-conductor manufacturing. CONSULTING & TRAINING FOR FAA REQUIREMENTS DECEMBER 2018 – APRIL 2019

• Trained employees to meet FAA requirements and certification. DIRECTOR OF CORPORATE QUALITY JANUARY 2009 – NOVEMBER 2018

• Responsible for world-wide (QMS) supporting net sales of $100M. Led the corporate quality team for China and the US to ensure that products conform to all specification and customer requirements.

• Developed, implemented and maintained quality process, guidelines and procedures used to deploy the ISO 9001 certification that included management review, document control training, customer feedback and complaints.

• Upgraded QMS to Aerospace AS9100D certification. This system is a widely adopted and standardized QMS for the aerospace industry. The system covers the quality policy, quality objectives and procedures for control of externally provided processes. It also includes processes to drive root cause corrective action, internal audit program and management review.

• Trained and managed the compliance of all key functions (Engineering, Operations, Customer Service, Sales, Supply Chain) which included approximately 300 people to integrate a Quality mindset of the QMS.

• Managed the compliance of QMS through ongoing audits per SOP's.

• Managed the budget of the department and provided QMS feedback to top management. Trained and coached all departments in the China division in good quality/manufacturing practices to define, implement and monitor in regard to QMS and customer issues.

• Managed the customer relationship audit process focused on Military, Commercial and FAA.

• Accountable manager for FAA Repair Station 14 CFR Part 145 and Part 21 and EASA certification.

• Achieved Designated Manufacturing Inspection Representative (DMIR) certification for FAA. TRANSISTOR DEVICES, INC NOVEMBER 1999 - JANUARY 2009 Transistor Devices, Inc. has been providing the world’s most reliable power solutions to leaders in telecommunications, computers, military, transportation and test systems. DIRECTOR OF ENGINEERING AUGUST 2007 - JANUARY 2009

• Led engineering department with six direct reports of principle engineers with total department of 40 engineers.

• Established an atmosphere of teamwork and collaboration using interpersonal skills and problem- solving experience.

• Managed 20 – 25 engineers on projects including the scheduling and budgeting for the department

• Supported customer requests through all stages of the design from product development to item completion meeting all requirements.

• Developed the design review process for the engineering department to streamline the management of the project from initiation to completion.

• Managed the configuration control department to ensure maintenance of the current revision of drawings and documentation of all design aspects.

DIRECTOR OF TQM NOVEMBER 1999 - AUGUST 2007

• Led the quality team in supporting the company’s military division.

• Established and managed total quality management (TQM) system that included management review, document control, training, customer feedback and complaints, and corrective action

• Developed, implemented and maintained quality processes, guidelines and procedures used to deploy the ISO 9001 certification.

• Trained and managed the compliance of key functions (Engineering, Operations, Customer Service, Sales, Supply Chain) which included approximately 100 people for TQM.

• Managed the compliance of TQM through ongoing audits per SOPs.

• Provided TQM feedback to management.

• Worked with the operational management team to maintain and implement quality systems while driving and facilitating continual improvement through Six Sigma Quality tools. Education

BACHELOR’S DEGREE CAIRO UNIVERSITY

· Electrical Engineering

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