Jeff Chambers

***** ***** *******, ******, **. **373

Phone: 832-***-****, E-Mail: advfof@r.postjobfree.com

(No helpdesk jobs)

IT support professional seeking a Systems Administrator position with an esteemed organization, where I can utilize my skills, abilities, and work experience to achieve excellence in the industry along with continuous learning.

PROFESSIONAL EXPERIENCE

Systems Administrator/Desktop Engineer Houston, TX

Weldfit

7/2021 – present

Administer Office 365 in creating/deleting user accounts, exchange admin console, Azure active directory as well as active directory maintenance, email forwarding, filtered email, create email rules, MFA administration

Monitor access points and switches through UniFi-Cloudkey

Observe alerts through SonicWall network security appliance and act to clear alerts, reset VPN accounts

Created a companywide image which increased the onboarding time of new hires.

Understood the system status and network connectivity, VPN, experience with windows internals, performed from basic to in depth problem analysis in a PC environment. Server maintenance.

Utilize Nessus to scan possibly vulnerable laptops, desktops, servers and take appropriate action

Desktop Support Analyst III Houston, TX

Flowco Solutions

3/2019 – 4/2020

Administered Office 365 in creating email accounts, exchange admin console, Azure active directory as well as active directory maintenance.

Create new user mailbox, configure email forwarding, filtered email as spam, enable/disable user mailboxes, create rules to block emails, create distribution groups.

Aided in patch management to reduce exposure and risk vulnerability with servers, laptops and desktops.

Designed a companywide image resulting in a 50% increase in the onboarding process.

Provided support to end users on a variety of issues. Identifying, researching, and resolving technical issues

Monitored Sophos threat analysis center, conducted virus scans, analyze audit logs, updated endpoints.

IT Support Specialist Houston, TX

Victory Packaging

01/2018 – 02/2019

Monitored networks, routers, switches utilizing solar winds for 0% downtime.

Experienced configuring mobile devices through mobile iron to receive corp. email on iOS or Android devices, applying security patches as well as monitoring non-compliant devices

Proficient in Active Directory Administration: Network Account creation, assign users to the approved Global and Distribution Groups, configure email accounts, and assign computers, printing devices to the proper container

Determining the effective resolution by troubleshooting and analyzing computer system errors of moderate to difficult scope where analysis of situation requires an in-depth evaluation

Desktop Information Services Analyst Houston, TX

Compugen

04/2017 – 01/2018

Managed the day to day IT troubleshooting of over 500 users locally and remotely

Troubleshoot Lexmark networked printers, office applications, network and wireless connections, email trouble, internet disruptions

Facilitated workstation deployment from desktop to laptops as well as transferring data, configuring outlook, mapping network drives, printers

Provided day-to-day technical and application support for corporate employees with issues involving desktop, laptop, network or application services.

Desktop Support Technician III Houston, TX

Rowan Companies

10/2014 – 12/2016

Spearheaded a project for the imaging and configuration of 100 IFS laptops while succeeded in finishing early

Utilized SCCM to manage corporate based laptops and desktops, pushed out updates

Saved the company $40,000 a year by eliminating the use of iPads

Active Directory: User account administration, assigned rights and permissions to computers and printing devices, group (OU) administration as well as supporting 350+ users at the corporate office.

IT Desktop Support Specialist Houston, TX

Rosetta Resources

6/2014 – 9/2014

Active Directory Administration: Network Account creation, assign users to the approved Global and Distribution Groups, configured email accounts, and attached computers and printing devices to the proper container

Mapped network drives, printing devices, and set-up all mobile devices including iPhones and iPads

Configured and supported VPN and Citrix for user’ remote access as an integral part of an Upgrade and Migration project.

Responsible for replacing EOL desktops and laptops, backup and migration of user data, post-deployment support, and documented processes, procedures, training, and “Best Practices” to be added to the company knowledge base.

Subsurface Desktop Support Analyst Houston, TX

Hess Corporation

12/2013 – 6/2014

Facilitated the rollout of a Windows 7 project included a hardware refresh and re-imaging of both Technical and HP Blade workstations

Set up and configured Gen6/8 Blade workstations to users’ specifications

Installed all company software, migrated user data, and post-deployment support onsite user application, technical workstation, network connectivity, laptop, and plotter support

Installed and configured Subsurface applications of Petrel, Petra, Schlumberger Viewers, and Zetaware products installed on workstations and laptops

Desktop Support Houston, TX

Shell International Exploration and Production

8/2007 – 8/2013

Installed, configured, and migrated new user equipment along with troubleshooting profile issues and administered transferring data.

Setup and supported 75 users, controlled asset management, resolved issues of laptops, desktops, Blackberries, and wireless connectivity

Fine-tune printers, plotters, network connectivity along with VPN connections.

Completed a rollout and upgrade initiative from Win2k to Vista as well as testing Win7 along with imaging and re-imaging customer machines

EDUCATION

B.S. Information Technology, University of Phoenix

Fluent in Spanish

CERTIFICATIONS

A+, Network+, MCP W2K, MCP XP, MCSA 2003, MCP Win 7

Certificate of Completion for Security+ training

AZ-104 Azure Administrator (March 2022)

TECHNICAL SKILLS

Computer Hardware and Software knowledge

Internet Applications

Cisco Meraki experience

Basic understanding of routers, switches and wireless technologies

Azure Active Directory

Microsoft office installation, configuring and troubleshooting 2010, 2016, O365, Exchange Admin center

Experience with Active Directory, installing, configuring and troubleshooting server 2008,2012, 2016, 2019

Ticketing systems: Solve-IT, Track-IT, ServiceNow, Kaseya BSM, VSA, IT Glue

Hardware/Software troubleshooting, Citrix troubleshooting

Support tools: Bomgar, Logmein, WebEx, Ninja, Teamviewer

Experience with VMWare, Hyper-V, Virtual box

Vulnerability management, patch management

iPhone/iPad/Macbook/iMac Desktop/Tablet/Android support

Win 7, Win 10, MacOS, iOS

Technical support

Desktop and Server management tools

Experience with ConnectWise automate, ConnectWise control

Light scripting powershell

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