Milagros

Pereira

advfn2@r.postjobfree.com

463-***-****

**** ***** ******* ******

Indianapolis, Indiana

Summary Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, communication, and focused. Trained in connecting with customers to build positive relationships, and strengthen loyalty. Demonstrated ability to complete tasks and competing demands. Data entry. Answering Multi-phone lines. extreme organized, user friendly of Microsoft, Excel, and detail oriented.

Education

06/1989

Ponce High School Ponce, Puerto Rico

General Classes • Ponce, Ponce

Volunteered on a monthly basis to prepare meals at the local community food bank

Studied and became conversational in Spanish during a semester abroad in Puerto Rico

Graduated with a—3.3+ GPA

Skills

Experience

09/2021 - 10/2021

Indiana Energy Assistance Program (EAP)

Customer Service Rep • Indianapolis, Indiana

Handle inbound calls, answering customer inquiries and resolving issues

Assist customers with their applications, imputed in the system, while using scripts from the company to interact with customers Assist in translating in Spanish when needed

07/2021 - 09/2021

FedEx Ground

Quality Control Inspector • Plainfield, Indiana

Document completed work orders and update database regularly Keep appropriate records and reports for inventory control Pull and prepare products for timely shipments

09/2020 - 06/2021

ATT Live Mobile

Lab Technician • Plainfield, Indiana

Running test on all smart cell phones before shipment. ProLogistix Temp Service

Active listening Communication Problem-

solving Bilingual

Customer service

Microsoft office Excel

Customer care Sales

Placement Coordinator • Plainfield, Indiana 06/2020 - 09/2020 Working with applicants. Running background checks. Placing candidates with employment. Data entry and answering incoming calls 04/2019 - 05/2020

BRI Staffing

Recruiting Coordinator • Indianapolis, Indiana

Answered incoming phone calls. Greeting and assisting applicants. Placing applicants on job assignments.. Data Entry. Interviewing potential hires about compensation packages and contracts. Running drug test and completing background checks for potential hires.

10/2018 - 04/2019

The Denagnon Family

Nanny (Full-time) • Fishers, Indiana

Planned fun exercise. Regulated children's schedules to balance rest, learning and play. Cooked nutritious meals, and snacks for the kids. Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health. Cleaned and tidied living room and home after activities.

02/2018 - 10/2018

First Cash Pawn

Cashier/Sales Associate • Indianapolis, Indiana

Processed and approved loans. Helped customers find specific products, answering questions and sale offers on certain items. Delivered immediate friendly and knowledgeable service to customers seeking to bring in or purchase merchandise.

05/2016 - 11/2017

Maid-By-Milan

Cleaning Services • Indianapolis, Indiana

All cleaning needs of clients at their homes or bushiness's, form sweeping and damp-mopped private stairways and hallways including emptying wastebaskets. Met with clients to ensure each job is met with complete satisfaction.

03/2014 - 04/2016

Dell's Caring Academy

Teacher's Assistant • Indianapolis, Indiana

Assisting with meals and daily school activities. Cleaned and organized classrooms, materials, and supplies. Putting together both indoor and outdoor safe play activities for toddlers. Taught children fundamental skills such as colors, shapes and letters.

04/2010 - 01/2014

Kibby's Communications

Customer Service Associate • Tampa, Florida

Respond to customer inquiries quickly via phone, email, or in-person Greet all customers with a warm, friendly welcome

Identify and initiate cross-selling opportunities to increase overall profits

02/2007 - 02/2010

Hertz Rental Car

Customer Service Representative/Cashier • Indianapolis, Indiana As a car rental agent I provide support to people who need to rent a vehicle for a short period of time. Handling paperwork, collecting payments, greeting customers, taking phone calls,solving complaints, and checking car condition when return.

08/2003 - 12/2006

AAA Emergency Roadside Assistance

Call Center Customer Service Representative • Indianapolis, Indiana Towing services for disabled or stranded vehicles. Talking to customers over the phone in a call center environment, as well as signing them up to new memberships. Answering inbound calls from stranded motorists and calling for dispatched

09/1996 - 06/2003

The Shackelford Family

Live-in Nanny/Housekeeper • Carmel, Indiana

preparing bottles for babies and care for feeding equipment. changing diapers for babies.

bathing babies.

supervising baths for older children.

dressing children appropriate to the child's activities. washing and ironing children's clothes.

planning meals for children. Perform a variety of cleaning activities around the home, including laundry.

03/1994 - 09/1996

Allison Gas Turbine

Office Assistant/Secretary • Indianapolis, Indiana Clerical tasks, such as sorting, sending mail, emails. Keeping an inventory of office supplies and ordering new materials as needed. Maintaining files. Welcoming visitors to your office, and answering phone calls. Languages

English Spanish

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