NAOUEL KHELFA

advfmv@r.postjobfree.com 614-***-**** Columbus, Ohio

Professional Summary

Talented Technical Support Representative with a gift for understanding the needs of both businesses and customers. Well-versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Seeking an entry-level role in IT to launch a tech career. Skills

● Interpersonal skills

● Quick learner

● Good communication skills

● Team player Problem solving

● Knowledge on ticketing system ( ServiceNow)

● Solid knowledge on active directory

● Knowledge of MS Office tools

● CompTIA A+ training

Professional Experience

Call Center Representative Algerie Telecom

Algeria, Algeria Jul 2012 - Jul 2015

● Adhered to company policies and scripts to consistently achieve call-time and quality standards.

● Worked in a high-volume, fast-paced environment.

● Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

● Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

● Educated customers on company systems, form completion and access to services.

● Resolved concerns with products or services to help with retention and drive sales.

● Maintained accurate and current customer account data with manual forms processing and digital information updates.

● Engaged in learning and development opportunities to promote continued performance improvement.

● Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.

Food Attendant McDonald’s

Columbus, OH Aug 2016 - Dec 2016

● Contributed to my team in a fast-paced, high-volume restaurant with a focus on excellent customer service and efficiency. Housekeeping Hampton Inn Hotel

Columbus, OH Jan 2017 - Jan 2018

● Cleaned rooms, assisted guests with reasonable housekeeping requests and responded to their queries. Food Service OhioHealth

Columbus, OH Sep 2019 - Jul 2020

● Served food to hundreds of patients, visitors, and hospital staff each day while ensuring excellent food quality. Sterile Processing Technician OhioHealth

Columbus, OH Jul 2020 - Feb 2022

● Assessed instruments, equipment and containers to promote cleanliness and proper functioning.

● Wrapped trays, instrument packs and sets in preparation for surgeries.

● Verified and maintained proper documents and records for sterilization using various technologies including Microsoft Office, printers, and proprietary software.

● Identified parameters and sterilization method required for each item to be sterilized.

● Inspected sterile package integrity prior to distribution . Education

● Per Scholas - IT Support Training Columbus, OH Sep 2022 - Jan 2023

● University of Algiers- Bachelor’s Degree, Journalism Algeria Jun 2004 - Sep 2008 Certifications

● Certified CompTIA A+, Per Scholas

● Certified Google IT Support Professional Certificate, Per Scholas

● Certified Registered Central Service Technician- IAHCSMM-07-10-2021 Languages

● English-Full Professional

● Arabic- Full Professional

● French- Full Professional

● Berber- Native or Bilingua l

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