Service Representative Call Center

Bernice Ware

Memphis, TN ***** 901-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Knowledgeable and dedicated customer service professional with extensive experience in Call Center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

SKILLS

Active Listening

Microsoft PowerPoint

Microsoft Word

Customer Relations

Credit Card Payment Processing

Clerical Support

Managing Multiple Tasks

System Implementation

Critical Thinking

Money Handling Abilities

Call Center Operations

Typing Proficiency

Order Processing

Administrative Support

Problem-Solving Ability

Customer Service

Policy and Procedure Adherence

Documentation

Proofreading

WORK HISTORY

FMLA EXPERIENCE SPECIALIST 03/2022 to 10/2022

Compsych Management

Administer and adjust Family Medical Leave Act (FMLA), State, ADA, and Company leaves as mandated by state and federal

Handle high volume of incoming calls

Provide efficient and professional follow-up via phone, chat and email to ensure the timely processing of leave request

Communicate clearly and concisely with callers

Accurate documentation, confidentiality, and professionalism

Prioritize and organize daily responsibilities in order to meet all deadlines.

PATIENT SERVICE REPRESENTATIVE 09/2021 to 01/2022

Pharmaceutical Strategies/CVS

Assist patients with account issues

Capture insurance information for the billing department, inbound calls, escalations, order corrections, payments and order tracking

Multitask, prioritize, and time management

HIPAA Certification

Document account activity

Collaborate with pharmacy and providers for patient best interest.

ADVISOR LL, CUSTOMER SERVICE REP 03/2021 to 09/2021

Concentrix, UnitedHealth Group

Inbound calls, capture insurance, making order corrections, account notes, problem solving and escalation resolutions

Multitasking, prioritizing, and managing time effectively

HIPAA Certification.

PATIENT CARE TECHNICIAN 08/2018 to 02/2021

DaVita Total Renal Care

Welcome patients for treatment

Evaluate patient access and report all findings to RN on duty

Machine set up and properly functioning per facility standards

Conduct pre- and post-treatment vital signs and weight

Sanitize all patient areas

Collect and label lab specimens for shipment.

HOME SCHOOL INSTRUCTOR 08/2006 to 06/2018

New System School

Created and executed a detailed curriculum with measurable goals to ensure progress

Developed strategic plans for extracurricular activities for social functioning skills

Developed and maintained biweekly reports for progressive learning opportunities

Collaborated with other home school instructors on social and learning venues for field trips

Designed activities to include hands-on learning as well as to refresher courses.

EDUCATION

Bachelor Of Applied Science Psychology

Indiana Wesleyan University, Marion, Indiana

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