Gwennette Jones

Jacksonville, Florida ■ 904-***-**** ■ advfm2@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

• Professional CSR Background • Medical Admin Knowledge • Management experience

• Information Tech Support • MS Suite Proficient • Certified CompTIA ITF+

• Dispatch Logistic Experience • CRM Logistics Platform • Time Management/Scheduling

• Community Advocacy • 65 wpm with 100% Accuracy • Conflict Resolution PROFESSIONAL BACKGROUND

Petition Circulator Sept. 2022 - Present

Inspired Marketing Associates, Inc.

• Canvas designated areas within the Florida for signatures on current issues

• Stay abreast of Florida statues and topics pertaining to ballot issues

• Inform and educate voters on current ballot/legal topics

• Enter data into system for verification and authorization Support Tech Oct. 2021 – June 2022

Asurion

• Providing technical expertise on 80+ inbound calls to resolve customer issues with their consumer electronics and software within a 16-20-minute cycle.

• Resolve customer concerns & recommend products suited for customer needs meeting daily quota

• Share technical solutions and knowledge with the team and contribute towards best practice Dispatcher Nov. 2020 – Sept. 2021

SLB Freight

• Scheduling drivers to make freight deliveries or collect shipments and packages

• Communicating with customers about freight details, delivery or pickup times, & handling requests

• Planning pre-determined routes and accommodating route changes as needed Learning Ambassador Oct. 2019 – Dec. 2021

Amazon Jax 5 – Jacksonville, FL

• Assisted with teaching, during peak season safety school to new associates

• Problem solve barriers associates may have to ensure a safe/positive work environment

• Deciphering work orders, locating stock, and packing items for shipment Insurance Agent Aug. 2018 – Apr. 2019

Family Heritage Life Insurance Co. of America – Valdosta, GA

• Maintain reports and records of insurance policies and advise 30 clients on how to minimize risk

• Assist 40-50 clients/potential clients with questions and make changes to existing policies Store Manager Feb. 2013 – Oct. 2017

Clear Sound Mobility - Thomasville, GA

• Boost team moral to meet goals for cellular device data plans enrollment by 48%

• Processed customer complaints, comments, and inquiries with 92% customer satisfaction rating

• Follow up with 100 leads daily with a 48% success rate in customer contracting for services EDUCATION

Associates of Arts - Communications - FSCJ – Jacksonville, FL In Progress CompTIA A+ Certification Course: Generations – Jacksonville, FL Oct. 2019

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