***** ***** ******, ** *****, CA ***** 760-***-**** advffz@r.postjobfree.com

Career Objective

Experienced, successful and motivated sales-driven professional seeking to pursue an account management or sales-driven role to increase company profitability, contribute to the success of the team and join a collaborative and positive work environment.

Core Strengths

Motivated & Driven High Achiever Reliable & Professional Microsoft Office Suite Effective Communicator Positive Attitude & High Energy Google Suite Sales & Account Management Problem Solver Bilingual (Spanish) Professional Experience

Evans Tire Call Center Manager (September 2019 - present) Account Management and Maintaining Vendor and Distributor Relations Assist Store Locations with Inventory Control

Motivate the Team using Key Performance Metrics

Handle customer complaints to achieve customer retention and satisfaction Fleet Management of company vehicles and setting daily routes for drivers Responsible for Employee Hiring, Sales Training, and Strategic Call Monitoring Compile Weekly and Monthly Reports to Senior Management Responsible for consistently securing $1.8M in sales monthly Wholesale Warranties Sales Representative (July 2018 - September 2019) Responsible for securing large warranty contracts with customers for their RV’s Maximized Sales with Add-ons such as Roadside Assistance & Tire Warranties Trained on Requirements Based Selling & Completed Training/On-boarding in Record Time Responsible for setting up appointments with Mechanics, Inspectors, and Repair Facilities Thoroughly explained warranty policy to customers, answered questions, and handled objections Evans Tire Call Center Manager (June 2016 - July 2018) Responsible for assigning tasks to Call Center Representatives, motivating staff, and ensuring quality Ensure that the Call Center is Meeting Daily Sales Goals and Exceeding Monthly Expectations for Sales, Profits, and Other Supervise Daily Operations of the Call Center and Responsible for Morale and Productivity of 15 Reps Responsible for Recruitment, Interviewing, Selection and Training of New Reps Broke the Record for Units Sold and Sales Volume Twice (December 2016 and June 2017) Evans Tire Call Center Representative (March 2014 - June 2016) Received 60-100 inbound customer calls for various product purchases and offers Maintained Professional and Friendly relationships with Team of Reps and Customers Handled Objections and Secured Deals with an average 85% closing rate Solid and Consistent Record of Sales and Customer Service - Consistently Top 3 Sales Every Month, Won Multiple Sales Contests Achieved Salesman of the Month 9 out of 12 months in a calendar year Express Tire Assistant Store Manager (August 2011 - March 2014) Interacted with customers, handled all location personnel, and tracked store inventory Maintained Clean and Professional Store Location that met and exceeded BAR guidelines Handled Customer Complaints and any Issues that arose with Vehicles Responsible for Recruitment of Tire Specialists and Mechanics for the Branch Location Education

Escondido High School, High School Diploma, Escondido, CA