Customer Service Branch Manager

CURRICULUM VITAE

Name and Last Name : Mario Gutiérrez Nogueras

Address: **** ** **** ** *** 32 Miami, FL 33155-1648

Age: 59 Years

School Level: University; Bachelor of Food

Status in the USA: Permanent Resident

Telephones: Mobile: 305- 219-3445

VOCATIONAL TRAINING

1978-1982: Hygiene and Epidemiology Technician.

1984-1985: Food Specialist.

1986-1992: Graduate in Food.

STUDIES COMPLETED

1988: Direction Techniques

1989: Store Economy

1995: General Management (PREGER).

1997: Diploma in Commercial Economics (FORMATUR).

1997: Computing

1997: Tourism Quality Course (FORMATUR).

1999: Strategic Marketing (FORMATUR)

1999: Operational Marketing (FORMATUR)

2000: Conference “Macro-Economic and Logistical Environment in the Sector

Tourist” (FORMATUR).

2002: Foreign Trade Diploma.

2002-2003: Computer Science I and II for Managers (CENSAI)

2003: Logistics Update (La Sallé University, Cancun)

2004: Internal Control Course

2004: Legal Preparation

2004: Diploma in International Buying and Selling

2004: PMAC course; International Certificate as Buyer (University of Canada)

WORK EXPERIENCE:

2015 - 7/2022: Master & Master Foreign Branch

• Commercial Director

2013 -2015: Foreign Firm: ALBA; Commercial

2007 - 2013: MASTER & MASTER BRANCH MANAGER

2006-2007: Servisa S.A. Business Group

• Senior Trade Specialist

1996 - 2006: Commercialized ITH S.A. (National Importer, Marketer and Distributor for Tourism)

1988 - 1996: Havana Provincial Food Company

1990 - 1996 Technology and Production Dept.

1988 - 1990 Technology Dept.

1986- 1988: Provincial Directorate of Hygiene and Epidemiology; Havana

• Specialist in Food Hygiene.

1982-1986: Municipal Health Directorate; Holy Cross of the North

1985- 1986 Food Hygiene Specialist

1982- 1985 Technician in Hygiene and Epidemiology

COMMERCIAL MISSIONS ABROAD

Year 2001: Canada

Year 2001: Italy

Year 2003: Mexico

Year 2004: Chile

Year 2011: Italy

MAIN FUNCTIONS PERFORMED

Planning, supervision and control of the functions and tasks of Vendors, Logistics and Economics.

Advise on the activities of Foreign Trade, Central Bank, Finance and prices, General Customs of the Republic, and others.

Participate in the Negotiation processes and in the control of the execution of supplier and customer contracts.

Serve the executives of the Headquarters.

Analysis and Preparation of Offers; As well as evaluation of its results, including economic ones.

Participation in the organization of Fairs and Events.

Customer service from different entities.

Direct relationship with the public, mainly in buying and selling.

SKILLS

Ability to emphasize to understand the needs and concerns of customers.

Knowledge of products and services.

Adaptability, responsibility and organized.

Assertive communication.

Ease of working individually and in groups

Problem solving orientation.

Ability to take criticism constructively.

Good disposition for negotiations and mediation in conflict and pressure scenarios.

General knowledge of computers, Excel, Word, Outlook,

Ability to think independently and creatively, and comfortable with frequent changes in perspective.

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