Kiara Kent

Customer Service Representative

advfby@r.postjobfree.com

+1-614-***-****

Columbus, OH 43228

Awards

Employee of the Month

Honorable Mention - First Female Junior Varsity & Varsity Basketball Statistician

References

Hayden Fisher of HKT Teleservices (formerly PCCW Teleservices) Team Leader - 614-***-****

Arionna Martinez of HKT Teleservices (formerly PCCW Teleservices) Human Resources - 224-***-****

William Prater of Capital City Staffing Solutions Vice President - 614-***-****

Jaslyn Thompson’s of Huntington Bank Branch Service Manager -

614-***-****

Education

Hilliard Darby High School of 2017

Graduated - High School Diploma

Skills

●Microsoft Office 365

●Google Suite

●Zendesk

●iOS

Professional Experience

Customer Service Representative

OCCRRA (Robert Half) - Columbus, OH

November 2021- February 2023

Taking high volume calls to help childcare professionals develop their professional background. As well as providing clear communication to assist customers over the phone with navigation of the company website, offering financial assistance to child care professionals and their programs with grant funding from ODJFS. Handling customers complaints and inquiries of the professional in a courteous manner. Also, documenting memorandums in correspondence of the call. Minimal money collection processing payments over the phone

Bank Teller

Huntington Bank - Columbus, OH

May 2021 to December 2021

Follow branch specific opening and closing procedures using given alarm security codes. Receiving the working cash for the day and counting it before the shift begins and ends. Accepting deposits of both checks and cash and validating deposit slips. Processing cash withdrawals. Also, verify customers to ensure protection. There are other tasks such as; admitting customers to their safety deposit boxes, opening and closing vaults while following policy and procedures.

Warehouse Associate - Covid/Essential Work (TEMP)

Staffmark - Grove City, OH

April 2020 to April 2021

Responsible for varied daily tasks such as restocking shelves, accepting incoming orders. Completes shipments by processing and loading orders. Preparing orders by processing requests. Checking inventory while ensuring orders are shipped in a timely manner.

Customer Service Representative

HKT (PCCW) Teleservices - Grove City, OH

November 2018 to March 2020

Taking inbound calls to schedule appointments for insured home warranty repairs for the customers in a high-pressure environment. Addressing customer needs and requests acting as a liaison between the customer and the contractor. Collecting and processing payments over the phone.

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