Sales Associate Service Professional

AALIYAH B. TRINIDAD

**-** **** ******, ***. *L · Woodhaven, NY 11421

Email: ************@*****.*** · Phone: 718-***-**** Highly motivated, and reliable customer service professional seeking an opportunity where I can utilize my interpersonal and communication skills to provide customer satisfaction, and an overall positive experience for guests and returning customers alike. Also, eager to enhance my knowledge and develop my talents as a contributive member of a team.

EXPERIENCE

BARISTA, STARBUCKS

QUEENS, NEW YORK

MARCH 2019 – PRESENT

• Maintain high levels of conduct and service in support of the company reputation.

• Create customer connections to ensure continued sales and returning customers.

• Implemented inventory health checks to maintain the safety of staff and guests alike.

• Memorize and build beverages according to company standards and specifications.

• Memorized official and custom off-menu preparations to serve all customers individually, with the highest regard for satisfaction.

• Merchandised display cases, advertising and promoting foods and beverages to increase overall and daily business revenue.

• Restock counter, supplies, and assist with maintaining adequate supply inventory.

• Addressed dissatisfied customer issues and concerns, in the efforts to produce a remedy or positive outcome.

• Maintain routine equipment to ensure proper functionality.

• Inspect freezer and refrigerator prior to each shift to ensure proper temperature levels in maintaining compliance with food and safety guidelines.

• Assist with training new employees in operational procedures and modeled duties as assigned.

• Greet guests daily, answer customer inquiries and provide recommendations on products upon request.

• Maintain a calm demeanor and work environment for customers during high-volume periods and special events.

SALES ASSOCIATE, BATH & BODY WORKS

QUEENS, NEW YORK

SEPTEMBER 2021 – FEBRUARY 2022

• Greet and welcome customers, provide samples upon request.

• Stock and restock store merchandise according to business merchandising layout. 2

• Answer and reroute phone calls as necessary to address customer inquiries.

• Assist with locating desired items for purchase.

• Assist with resolving customer complaints and address concerns. EDUCATION

NEW DAWN CHARTER HIGH SCHOOL

QUEENS, NEW YORK

HIGH SCHOOL DIPLOMA

SKILLS

• Computer skills/ Microsoft Office

• Sales and advertisements

• Guest satisfaction

• Capable of adapting in quick-paced and

demanding environments.

• Able to efficiently multitask in the efforts to

achieve productivity goals.

• Excellent interpersonal skills

• Conflict resolution

• Able to work independently and as a

member of a team.

• Bilingual (Spansih/English)

REFERENCES

Available upon request.

Contact this candidate