Data Entry Security Officer
Resume:
Courtney Bell
Yard Switcher and Trainer
Balch Springs, TX 75180
advfao@r.postjobfree.com
Customer service professional with 20 years of experience in the following areas: Out-standing Customer Relations and Leadership, Critical Thinking Skills and Data Entry, Scheduling, Team Building, Physical Security. I'm an Emerging IT Professional with interests in Information Security, Cybersecurity and Reverse Engineering.
Authorized to work in the US for any employer
Work Experience
Yard Switcher and Trainer
FedEx Ground - Hutchins, TX
April 2018 to Present
Drive yard tractors to trailers and connect fifth wheel and hoses. Drive tailors to designated location and back it up and disconnect. Maintain equipment through daily maintenance checks. Corporate Security Officer
Trinity Industries
March 2008 to January 2022
include being highly visible during foot patrol around the campus inside the building is as well as outside.
• Daily reports and pass downs performed on the executive assistant software for data entry.
• Front desk security check in for all guests thru data entry and Dymo system for temporary badges.
• All access points are controlled and monitored through the use of MAXX Systems Access Point Control. Controls individual employee access to all interior and exterior doors and gates.
• Assist Vigilant with monitoring all sites through Geovision closed circuit monitoring system. This requires access to remotely access different plants across the country.
• Implement company policies and procedures regarding safety and emergency situations
• Responsible for escorting fired and disgruntled employees out of the building. Information Technology Intern
Trinity Industries - Dallas, TX
June 2015 to August 2015
2015-Summer
• Day to Day functions of a Corporate Help Desk
• Customer service and troubleshooting Client Calls
• Properly complete entry and exit CAR forms
• Security swipe and re-enterprise of Blackberry phones
• Successful operations within an Active Directory System Armed Security Officer
Allied Barton Security - Dallas, TX
2008 to 2010
Exterior and interior foot patrols at all account locations giving by Allied Barton. Ensured all exterior and interior doors and windows were locked and secured.
• Responsible for escorted all employees of each location site to and from their automobiles.
• Pass down system set in place and written daily reports before and after shifts created for the next set of officers' shifts
• Fostered a productive business relationship with all clients and fulfilled all customer service obligations.
• Private investigator's license obtained for optimum support of each client's business establishment as needed.
Post Supervisor/Armed Security Officer
Force One Solutions Security - Dallas, TX
2007 to 2008
Responsible for interviewing and hiring future employees and conducted yearly evaluations. Responsible for terminations of employees as needed.
• Created schedules to cover posts needed for all client locations.
• Weekly timesheet reports created for all employees to receive payment.
• Created and implemented a Campus Security and Safety Plan which included the involvement of client campus staff, Force One Solutions security staff and local Police Departments.
• Private investigation services used as needed for clients.
• Professional client relationships maintained at all times as well as superior teamwork skills to cover posts when necessary.
Supervisor/Armed Security/Private Investigator
Cornerstone Security and Investigations - Fort Worth, TX 2006 to 2007
Responsible for private investigations in child daycares and other clients as deemed necessary by the state of Texas.
• Personal Protection Officer for high end clients with the highest level of professionalism and dedication to their personal safety.
• Partnered with local agencies to close cases and protect all parties involved.
• Responsible for developing and maintaining written and digital reports.
• Successful at securing and maintaining high-end clients for Cornerstone Security through exceptional customer-client relationships.
Armed Security Officer
Bulot Security Company - Irving, TX
2005 to 2006
Responsible for controlling multiple campuses via satellite to secure and protect the main campus as well as satellite campuses with the use of a closed circuit monitoring system..
• Foot and motor patrols as part of a two man team to secure the campus being physically monitored.
• Maintained a digital passdown and daily reports for every shift.
• Customer service specialist responsible for maintain productive client relationships. Mobile Supervisor
Yale Enforcement - Mesquite, TX
2005 to 2005
Promoted in 3 months to mobile supervisor responsible for training all new security officers being hired.
• Responsible for staffing all posts for every account and creating the work schedules for all employees. Interviewing and hiring of future employees along with the proper procedures for terminating employees as needed.
• Responsible for monthly meetings with clients to ensure that all customers were satisfied with Yale Enforcement security and employees.
• Created weekly reports for upper management to review.
• Traveled to various post sites across DFW in order to ensure that all employees are maintaining company ethics and policies while fulfilling each client's expectation. Commissioned Sales Associate
Frito-Lay - Dallas, TX
2000 to 2005
• Responsible for 100,000 route accounts which involved 15 stores and 5 superstores.
• Customer service involved maintaining productive relationships with store managers and supervisors in order to have a growth in profit sales.
• Merchandizing and organizing shelves according to planograms and effective evaluation of products on shelves to determine what needs to be ordered for future delivers. Manager Trainee/Safety Team
Wal-Mart - Mesquite, TX
1998 to 2000
Merchandizing and organizing shelves according to planograms and effective evaluation of products on shelves to determine what needs to be ordered for future delivers. Reset team member responsible for ensuring all planograms were created by the standards set by the National Company standard.
• Customer Service expert by attending to the needs of customers and ensuring that all customers were satisfied with all purchases.
• Loss Prevention team member to help solve problems with loss merchandize and prevent theft.
• Participated in the set-up of new Wal-Mart stores that were opening in the DFW area. Manager for Troop Issue and Subsistent Supply Warehouse United States Army National Guard - Alexandria, LA 1991 to 2000
Trained to lead others under extreme conditions and critical thinking skills to solve problems during a crisis.
• Ensure that groceries and supplies were ordered, stocked, and available for all troops. Responsible for the daily plan to ensure that thousands were also fed each day within a few hours.
Education
Bachelor of Science in Criminal Justice
Audio Institute of America - San Francisco, CA
December 2015
Certification in NPower Technology Service Corp
Northwestern State University - Dallas, TX
August 2015
Skills
• Criminal Justice
• Patrol
• Armed Security
• Military
• Information Security
• Cisco
• Cabling
• Ccna
Certifications and Licenses
Security Guard
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