Freelance Writer
Resume:
Manuel Rosales
El Paso, TX *****
*****.********@*****.***
Authorized to work in the US for any employer
Work Experience
Social Media Moderator
Teleperformance USA - El Paso, TX
March 2022 to November 2022
Moderate social media video queues, English and Spanish, using the clients' guidelines and policies while meeting or exceeding in accuracy, handle time, and other performance metrics. Open/ Close Manager
JAE Restaurant Group - El Paso, TX
May 2021 to August 2021
Oversee operations and ensure company standards were met in all areas. Count inventory and attain company required numbers and control any monetary flow. Fill in on any station as required. De-escalate customer complaints and assist customers with any and all inquiries or grievances. Food Service Worker/Supervisor
Yogoberry - El Paso, TX
November 2020 to April 2021
Provide and upsell on products offered by the company. Manage night shift, closing store and ensuring product standard and supervise employees. File potential candidates for employment, perform interviews and train new hires.
Customer Service Representative
DialAmerica - El Paso, TX
August 2018 to September 2018
Receive incoming calls for upsell on a service offered by the company. Read verbatim a script as a sales pitch and document information of customer regarding a successful sale. Technical Support/Customer Service Representative
Hinduja Global Solutions - El Paso, TX
February 2018 to August 2018
Receive customer calls in a professional and business like manner, assist with billing, account, payments, and technical support regarding any services provided by the company. Resolve any account discrepancies or technical issues for existing customers, process new customer installations. Sales Representative
Vector Marketing - El Paso, TX
August 2017 to October 2017
Customer Service Representative
Alorica
July 2015 to August 2016
Unloader
Warehouse
June 2014 to July 2014
Education
High school or equivalent
Eastlake High School
Skills
• Customer Service (4+ years)
• Computer Hardware (Less than 1 year)
• Technical Support
• Microsoft Office
• Restaurant management
Assessments
Supervisory skills: Motivating & assessing employees — Highly Proficient March 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Highly Proficient
Retail customer service — Proficient
April 2021
Comprehending and responding to retail customer needs Full results: Proficient
Sales skills — Proficient
April 2021
Influencing and negotiating with customers
Full results: Proficient
Verbal communication — Highly Proficient
March 2021
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Customer service — Expert
February 2022
Identifying and resolving common customer issues
Full results: Expert
Social media — Highly Proficient
February 2022
Knowledge of popular social media platforms, features, and functions Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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