Shandi

Hackler

Customer Service

My impact will be valuable because I am intelligent and motivated by success and growth.

Shandi Hackler

**** ******* **

Chattanooga, TN 37406

423-***-****

advfa0@r.postjobfree.com

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Skills

●Live Chat

●Computer Operation

●Account Management

●Troubleshooting

●Typing

●Data Entry

●Research

●Quality Assurance

●Computer Literacy

●Communication Skills

●Medical terminology

●Microsoft Office

●Leadership

●ICD-10

●Contracts

●Analysis skills

●CPT Coding

●Medical Billing

●Customer service-10+ years

●Phone etiquette-10+ years

●Negotiation

●Google Suite

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Experience

BlueCross BlueShield TN/Consumer Advisor Expert

February 2007-September 2022, Chattanooga TN

●Supported customer service activities and initiatives for a number of products or clients

●Received, investigated and resolved all customer inquiries timely and accurately

●Handled customer service inquiries and problems via the telephone

●Ensured all customer communication is clearly documented

●Interacted through various channels such as Chat, Phone, E-mail and TEAMS

●Educated callers to ensure resolution is achieved on first contact

Contact this candidate