Medical Assistant Control Specialist

Italia Michelle Crosby

915-***-**** ************@*****.***

Objective

Highly energetic and forward-thinking professional focused on client service excellence; possess an enthusiastic, motived, and creative disposition, with a strong commitment on becoming an integral part of an engaging team to invest in the safety, instruction, comfort, and personal needs of clients.

Education

Montwood High School

High School Diploma

Southwest University

Associate of Applied Sciences in Medical Assisting Licenses and Certifications

CPR Certification HIPPA Certified

National Health Care Association Certified Certified EKG Technician Interpreter Certification in medical, legal, business, and 9-1-1 Skills & Abilities

Client Service Management Workflow Planning

Service Delivery Support Setting/Meeting Guidelines Fluent in Spanish Skilled in Organizational Development Experience

MasterWord Services July 2021 – Present

Interpreter and Quality Control Specialist:

Organizing and leading individualized trainings to consist of operations and protocols Increasing quality of services provided by the interpreter by ensuring streamlined processes Ensuring and managing all procedures and systems are being followed throughout assigned areas Effectively deescalating client dilemmas when interpreters couldn’t resolve Adapting to fill in vacant roles during transition periods Meeting provided deadlines to include quality statistics in various areas Collaborating with other management teams in efforts to refine operations Cyracom International December 2019 – July 2021

Interpreter:

Exemplifed as an internal expert in conference, business, and public service interpreting Received inbound calls and tickets from clients and LEPPs to efficiently provide services Appropriately utilizied internal systems and tools to document, troubleshoot and resolve inquiries/issues accurately Managed the customer relationship by effectively identifying sensitive client concerns Assisted in projects associated to client service and completing assigned tasks Harmony Womans Clinic August 2015 – November 2019

Medical Assistant:

Properly negotiated and guided clients into packages that work best for their medical needs Investigated thoroughly and resolved client issues through correspondence and computer research Aided team members as a liaison for training and knowledge support Diligent in meeting sales goals

Adapted and related well to diverse clientele to represent the organization professionally

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