Sales Associate Customer Service

TEMPESTT MCDUFF

Lancaster, TX ***** 972-***-**** **************@*****.***

Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skills

Customer Service

Staff Management and Training

Issue Resolution

Employee Scheduling

Product and Service Sales

Build Customer Relationships

Microsoft Office

Communication

Teamwork and Collaboration

Work History

Assistant Store Manager 09/2020 - 12/2022

Sally Beauty Holdings Inc. – Waxahachie, TX

Reconciled daily sales transactions to balance and log day-to-day revenue. Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Rotated merchandise and displays to feature new products and promotions. Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.

Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Maintained positive customer relationships by responding quickly to customer service inquiries. Sales Manager 11/2019 - 09/2020

Carters Oshkosh – Cedar Hill, TX

Handled customer relations issues, enabling quick resolution and client satisfaction. Coached employees in successful selling methods and encouraged cross-selling to drive revenue. Grew sales and boosted profits, applying proactive management strategies and enhancing sales training. Managed retail execution.

Sales Associate 08/2017 - 11/2019

Carters Oshkosh – Cedar Hill, TX

Provided positive first impressions to welcome existing, new and potential customers. Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Helped customers locate products and checked store system for merchandise at other sites. Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

Maintained customer satisfaction with quick and professional handling of product returns. Engaged with customers to effectively build rapport and lasting relationships. Solved customer challenges by offering relevant products and services. Education

Bachelor of Arts: Mass Communication 12/2013

Grambling State University - Grambling, LA

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