Patient Services Specialist
Resume:
Sophia M Martinez
advf1u@r.postjobfree.com
Objective:
Hello my name is Sophia Martinez I am a driven, energetic, easy to work with because I enjoy working with people. I have been working in customer service for the past 18 years. This opportunity, will allow a broaden scope of customer service.
About Me:
Professionally: One of the most rewarding things about all my jobs was having the ability to help others. I’ve been fortunate to work for a variety of jobs that have enabled me to gain experience and knowledge; in turn applying that energy to teach and help others.
Personally: The most rewarding things in my life would be my family hands down. I always have guidance and support of my family to achieve excellence.
Education:
Timberline High School
Olympia, WA
2000-2004
California State University LA
Los Angeles, California
www.csula.edu
9/2004 - 6/2006
Work Experience:
•Baylor Scott and White Hospital- current
Patient check in check out, insurance verification, co pays and chart verification. Liaison with co pay assistance and claims processing. Referral coordinator establishing PA’s and PCP referrals.
•Senior Operations Administrator- Fedex Ground-
Maintain Quality Service by verifying on time delivery and constant package movements. Relay vital information to aid in interceptions, processing, handling and expediting. Coordinate with Upper Management, Contractors and Customers. Dispatch, routing, facilitating pick ups/ deliveries and assisting in various team tasks.
• Consultant/ Shipping Specialist
4/2012- 2016
FedEx Office
Advise customers on business growth, creating business cards, banners, flyers. Also travel and train associates on shipping revenue, internationals, hazmats and restricted items. Assist in store inventory and additional assignments.
• Office Administrator III- Senior Manager
9/2010- 4/2012
FedEx Ground
As lead Administrator I was to maintain supplies for entire station (from scanners on the dock to toner in the office), assist in retrieving customers package or inquiring on claim, renew insurance with onsite vendors, maintain accounts, distribute reports to all managers, post SQI and service numbers.
• Server/ Bar Lead -Nisqually Red Wind Casino
8/2008 - 8/2010
Olympia, Washington
As a beverage server it was most importantly the safety of everyone. I would have to engage in conversation and observe any/all signs of appearing intoxicated and would then report and documents. Followed by a final cut off by denying the patron any more alcohol within the establishment for 24 hours and offer them any food or water.
• Server- Romanos Macaroni Grill
8/2007 - 8/2008
West Covina, California
As a server I welcomed all arriving guests, took food and beverage orders, ran food, refilled beverages, and handled money. My ultimate goal was to provide excellent customer service in turn to make our guests our clients.
• Hiring Manager- Victoria Secret
5/2006 - 8/2007
West Covina, California
As a manager my main duty was to recruit, hire, and train associates on product and sales acknowledgment. I was held responsible for upholding my duties such as: payroll, business management, opening and closing the store, and assisting any clients with concerns or questions. It was my duty to maintain good clientele and maintain growth within the business.
• Assistant Financial Advisor- CSULA Financial Aid
9/2005 - 5/2006
Los Angeles, California
As an assistant financial advisor I would answer calls or working one on one with students with any questions on receiving government assistance. I provided students with information on applying for or rewarding Pell Grants, Cal Grants and loans. It was critical that I focused with numbers and documentations to update student files to maintain their eligibility.
References submitted upon request
Thank you for your time and consideration. I look forward to speaking with you more soon.
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