Customer Service Administrative Assistant
Resume:
Lashell Allen
Customer Service Associatie *+ years
Remote
advf1p@r.postjobfree.com
Work Experience
Intermediate Regulatory Analyst and Reporting
Bank of New York Mellon (BNYM)
March 2022 to January 2023
My jobs responsibilities were to analyze and assist with reports, and data compilation and also provides support for calculations and report development. I sometimes process and participate in identifying and documenting violations, exceptions, or occurrences exceeding tolerance threshold. More of my duties consist of monitoring data feeds and performing data scrubbing for the data management team adding and maintains data on BNY Mellons systems. Inputting and verifying the accuracy of information. Making sure everything compiles and synthesize data sources for use by internal or external clients. Lastly, I am also responsible for monitoring routine data feeds, databases and spreadsheets. Phone Bank Interviewer
Harris County Democratic Party - Houston, TX
February 2017 to October 2022
I volunteer with the Harris County Democratic almost every year to provide people with the necessary resources to vote. My job responsibilities are to call local residents to inform about the forthcoming election and offer them resources to vote right from there home. Gate Agent
DNATA, BOS Airport - Boston, MA
March 2022 to September 2022
My job duties included checking boarding passes, assisting passengers onto and off flights, upgrading seats, accommodating tardy passengers, and other similar duties. Locker+ Hub Clerk
Amazon - Medford, MA
July 2021 to January 2022
My job responsibilities are to ensure each customer receive the necessary help they need in order to receive a proper refund. I am required to help customers process there returns and also help retrieve packages they may have gotten delivered to our delivery site. Customer Service Associate
Star Market - Cambridge, MA
March 2019 to September 2021
My job responsibilities included the sale money orders, money-wire transfers, lottery tickets, and other services to customers. I also had to assist customers with product refunds, questions and answer the store's main telephone line. My job was to provide customers with exceptional customer service and resolve problems effectively.
COVID-19 Screener
Walgreens - Watertown, MA
May 2020 to June 2021
This position in particular was seasonal but working here I’ve gathered so much information working alongside other knowledgeable coworkers. At Walgreens my job duties were to ensure every patient was throughly screened before there appointment this was to be ensure they weren’t experiencing any Covid symptoms. During this time I was also required to document patient appointment times, and personal information and appointment rescheduling/follow ups. Personal Shopper
Instacart Shoppers - Cambridge, MA
February 2020 to August 2020
My job responsibilities were to conveniently shop for customers others groceries. I am responsible for ensuring each customer I shop for has all the necessities they need and ordered through instacart and also process replacement items if needed.
Carhop/Cashier
Sonic Drive-In - Houston, TX
November 2018 to February 2019
My job responsibilities were to ensure that all restaurant menu items meet operational standards, greet all guests in a polite and friendly manner with a smile, make accurate change quickly and efficiently for restaurant guests, carry and balancing a tray weighing up to 25 pounds, serve our guests in a timely manner and and clean and clear trays from our guests’ cars. Vacuumer
Smart Shine Car Wash - Houston, TX
October 2017 to November 2018
drying, dusting, vacuuming car interiors, removing trash, cleaning seats, and polishing. Cashier
McDonald's - Katy, TX
September 2017 to November 2018
My job responsibilities included taking customers orders in a timely manner, greeting customers as they enter and exit, promote special deals, collect payments, clean the lobby during down time and also restocking merchandise.
Education
Undergraduate in Social Work
Salem State University - Salem, MA
Skills
• Computer skills
• Written and Verbal Communication skills
• Multi task
• Fast paced learner
• Problem management
• Organizational skills
• Time management
• Customer service
• Active listening
• Professionalism
• Typing
• Medical billing
• Leadership
• Covid Testing & Screening
• Scheduling
• Car Wash
• Social Work
• Detailing
• Case Management
• Microsoft Windows
• Administrative & Business Operations (2 years)
• Sales (3 years)
• Hospitality
• Medical terminology
Certifications and Licenses
Driver's License
Assessments
Customer focus & orientation — Familiar
December 2021
Responding to customer situations with sensitivity Full results: Familiar
Attention to detail — Proficient
December 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Administrative assistant/receptionist — Proficient December 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Front desk agent (hotel) — Completed
December 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Completed
Written communication — Familiar
December 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Familiar
Advanced attention to detail — Completed
December 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Customer service — Proficient
December 2021
Identifying and resolving common customer issues
Full results: Proficient
Retail customer service — Proficient
February 2022
Responding to customer situations in a retail setting Full results: Proficient
Management & leadership skills: Impact & influence — Completed February 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Customer service — Proficient
December 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate