Michael Silva

Beverly Hills, CA *****

P-310-***-****; 310-***-****

E- advf14@r.postjobfree.com

Professional Strengths

Accomplished, dynamic, results oriented with proven ability to drive business growth. Proven ability to originate, plan, develop and implement support to corporate objectives in a competitive environment. Expertise in product launches and overseeing numerous product implementations

Areas Of Expertise

Customer Relationships Strategic Planning and Implementation Price Negotiation

Product Management Public Speaking and Presentations Trend Analysis

Professional Experience and Accomplishments

Consultant 12/04-Present

Systems Analyst Desktop Support, Sales, Marketing, Los Angeles, CA

Supported XP, Vista and Mac OS X environments

Maintained and troubleshot desktop, laptop PC and Mac

Recommended new hardware and software products.

Air Port Extreme, Air Port, Blackberry, HP printers

Network connectivity issues, Wifi connectivity

Instructed on use of new hardware and software products

Negotiated with vendors on clients behalf

Marketed cost ratio benefits of my services

HBO 06/04-09/04

Desktop Support, Century City

Supported Windows 2000 environment

Maintenance and repair of desktop, laptop

Printer and peripheral hardware components

Office XP, Heat, Timbuktu, Blackberry

Assisted in an office move

Data Triage Technologies 08/01-06/04

Systems Administrator, Brentwood, Ca

Setup, maintained and troubleshot a Windows 2000 networked environment.

Recommended new hardware and software products.

Negotiated contract with vendor for parts and equipment.

Recovered lost data in failed components.

Assisted clients with offsite installs when necessary.

Universal Music Group, CA 04/01 - 7/01

Systems Analyst, Santa Monica

Windows 95 / 98, Office 97 / 2000, TCP/IP, Network knowledge.

Novell and NT in network connectivity issues.

PDA’s, Palm Pilot, Ipaq, Blackberry, HP printers, Altirus, Ghost 2000, Windows 2000.

Large Enterprise environment of 600 users at this location.

Used Remedy for desktop issues, printing problems, wireless technology problems.

Many peripheral issues with scanners, cd burners, etc.

High customers service, diplomacy written/verbal communication.

Consultant, Los Angeles, CA 11/00 - 4/01

Consultant/Systems Analyst

Lowe Enterprises – Handled the analysis of existing office equipment and its compatibility with the company infrastructure to determine requirements for the set-up for a new building management office for a staff of 10. Purchased, set-up and configured new computers, copier, fax and printers.

Worked with business associates to resolve issues on personal computers.

Consulted with software and hardware purchases.

Twentieth Century Fox Film Entertainment, Los Angeles, CA 03/00 – 11/00

Systems Technician/Desktop Support

Responsibilities included installation, maintenance and repair of desktop, laptop, printer and peripheral hardware components.

Handled problems in major network operating systems (NT, NetWare), protocols, and remote communications tools.

Responded to work orders and service level agreements in a timely manner for all employees.

Worked closely with the help desk to resolve high priority work orders for executives.

Sanwa Bank, Monterey Park, CA 07/99 -03/ 00

Desktop Support Team, Sanwa Bank California Ltd.

Worked with Sanwa Bank California, Ltd., Open Systems Engineering Department to provide support (client-side) for entire user base of more than 5,000.

Executed projects related to workstations as they arise (rollouts, migrations, anti-virus, security, etc.)

Ensured client-side network connectivity (Novell NetWare 4.11, Shiva Remote Access and to IBM mainframes via IPX/SPX, TCP/IP and IRMA ISA cards.

Assisted end-users with installation, configuration, day-to-day problems, questions and issues.

Upgraded software suites (MS Office, IBM Lotus Notes CC Mail and Notes, Netscape, Novell Client 32).

Upgraded virus protection software, (McAfee) and operating systems and configurations.

Member of Systems Engineering Department providing desktop support consisting of upgrading network software, virus protection software and operating systems.

Executed projects as required which included rollouts, migrations, anti-virus and security controls.

Education

California State University - Long Beach, California

Bachelor of Arts – Communication

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