Mystery Shopper Store Manager

Krystal Harris

Beaumont, TX ***** • 409-***-**** • **********@*****.***

Professional Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Skills

Goals and Performance

Relationship building and management

Maximizing Profitability

Staff training and development

Work History

Store Manager, 02/2004 to Current

EZ Pawn – Beaumont, TX

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.

Minimized on-site cash with frequent deposits and high accuracy in predicting operations. Managed inventory control, cash control and store opening and closing procedures. Introduced new methods, practices and systems to reduce turnaround time. Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation. Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns. Education

High School Diploma

Central High School - Beaumont, TX

Accomplishments

Earned "FY2022 Long Term Incentive Award" for Recognition of Commitment to Excellence Earned "Outstanding Achievement" for 100% on Q3 Video Mystery Shopper District Winner for Outstanding Performance in key metrics, Net Revenue, PLO Growth, SPIF Sales, and Sales Velocity

Star Performer Fiscal Year 2022

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