Administrative Assistant Customer Service
Resume:
Donna Mascorro
Administrative Assistant II
San Antonio, TX 78213
********.*****@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Administrative Assistant II
Texas Health and Human Services Commission - San Antonio, TX July 2018 to Present
• Assists the Regional Business Officer in coordinating and executing the administrative support services for all HHS agency programs throughout the region
• Consults with lessors, public officials, and internal/external agency representatives to resolve day to day issues for assigned facilities.
• Acquires & receives office supplies then distributes supplies as needed to assigned facilities on a monthly basis
• Prepares and coordinates human resources related activities and advises management on the administration of plans
• Works closely with managers and financial services every quarter in compiling and ordering supplies for all facilities in the region
• Keeps in constant contact with Local Office Coordinators from assigned buildings to make sure day to day operations are running smoothly
• Maintains records of the addition and deletion of alarm codes for assigned facilities
• Experienced with the development, organization, and overseeing of the Regional Business Officer in managing projects as needed
• Implements policies and procedures as needed to all HHS employees
• Experienced with the Fire Drill policy and procedures, how to conduct a fire drill, and conducted a safety meeting prior
• Excellent incident management and responsive skills when an emergency arises
• Maintains an effective working relationships with program staff and lessors to be able to effectively come up with solutions to issues
• Works independently with minimal supervision
• Keeps a positive attitude in the workplace and is committed to helping every one achieve goals Social Media Manager
210 Culture - San Antonio, TX
January 2018 to Present
• Navigated between social media platforms to post content.
• Reached out to business owners, artists, and other entrepreneurs to create content for them.
• Knowledgeable in photography and videography.
• Built and maintained several relationships with clients.
• Knowledgeable in trends on several different social media platforms. Switchboard Operator
Texas Health and Human Services Commission - San Antonio, TX March 2018 to July 2018
• Greet and assist walk-ins with questions
• Answer phone lines and assists customers and transfer
• Update directories monthly for Regional Administrative Services Staff & building staff
• Compiles statistical data and creates reports weekly for manager’s information
• Administrate Meeting Room Manager access to employees throughout the region.
• Assist with swipe card access for all facilities in the region.
• Maintained several data records for the entire region
• Dispatch Facility Requests through our CAFM system to the designated person responsible
• Responsible for ordering supplies for the entire region
• Assists in scheduling interviews and prescreening applicants
• Prepares testing for applicants who are interviewing
• Maintained trainings related to human resources for all employees in the department
• Possess a strong time-management and organizational skills Front Desk Coordinator
R Install Company - San Antonio, TX
November 2015 to March 2018
• Manage phone lines to ensure all information regarding projects and installations reach the correct person in a timely manner.
• Coordinate installations with R Install technicians and clients to ensure clients expectations are met.
• Manage work orders cycle to ensure projects are completed to clients’ satisfaction and in a timely manner.
• Issue and manage project quotes as well as maintaining filing system for quotes issued.
• Manage office and online calendars
• Assisted in payroll budget estimates for every project that was awarded
• Analyzed human resources issues and come up with solutions and consultations with managers
• Coordinate deliveries to warehouses in different locations.
• Manage project documents.
• Manage shipping scheduling and receiving deliveries in two different warehouses.
• Perform some accounting duties.
• Provide follow-up with customers for on-going and future needs. Staffing Assistant Intern
Burnett Specialists - San Antonio, TX
June 2015 to November 2015
• Greet and assist walk-ins with job applications and position pre-screening.
• Post job orders for different positions.
• Screen candidates and compile interview packets for Temp-to-hire as well as Direct Hire
• Provide customer service over the phone for candidates applying to published vacancies and assist with creating a profile with Burnett Specialists.
• Coordinate candidate interviews schedules and first impression surveys.
• Manage candidate profiles and update as needed as well as manage candidate and client files.
• Coordinate admin and clerical testing.
• Ensure compliance with hire paperwork was met for “On Assignment” candidates.
• Enter of new candidates’ data into the Burnett system. Maintained confidentiality regarding sensitive information Shift Manager
Taco Bell - San Antonio, TX
May 2014 to April 2015
• Was in charge of running a five hour shift making sure Taco Bell Standards were met at all times.
• Manage Team Members to ensure they completed all assigned duties and serve safe, quality food in a friendly manner.
• Had the responsibility to solve problems as they arose, help and guide crew members, resolve customer complaints.
• Ensure that the restaurant is a safe place for Team Members to work and customers to visit
• Provide feedback to Team Members in a positive manner
• Communicating openly and honestly with the Restaurant Management Team
• Ensure that cash, security, inventory and labor policies and procedures were followed at all times.
• Assist in making the schedule for employees
• Assisted with restaurant inventory.
Education
Bachelor of Business Administration in Human Resource Management in Human Resource Management
The University of Texas at San Antonio - San Antonio, TX May 2017
Skills
• customer service (2 years)
• filing (1 year)
• Microsoft Office (Less than 1 year)
• RECEPTIONIST (2 years)
• RETAIL SALES (2 years)
• Human Resources (3 years)
• Property Management (1 year)
• HR
• Recruiting
• training
• Multi-line Phone Systems
• Administrative Experience
• Restaurant Management
Assessments
Human Resources Skills: Compensation and Benefits — Highly Proficient July 2019
Knowledge of compensation and benefits programs.
Full results: Highly Proficient
Human Resources Skills: Recruiting — Highly Proficient July 2019
Managing the candidate sourcing and selection process Full results: Highly Proficient
Human Resources Skills: Recruiting — Highly Proficient June 2019
Managing the candidate sourcing and selection process Full results: Highly Proficient
Reliability — Highly Proficient
September 2019
Tendency to be dependable and come to work
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Areas of Expertise include:
• Screening Candidates • Proactive • Communication
• Customer Service
• Microsoft Office Suite
• Hire Paperwork
• Negotiation
• Staff Schedules
• QuickBooks
• Staff Management
• English, Spanish
• Filing Systems
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