Finance Manager Retention

James morris

(*************@*****.***)

objective

Detail oriented Auto Finance Manager who is adept at meeting customer expectations while resolving issues in a timely and professional manner. Skilled at tracking customer information. Specialized in establishing productive relationships with customers seeking financing options.

Experience

2018-2020 Hazleton Honda/Nissan Hazleton, PA

Finance Manager

Addressed banking and state paperwork needs for dealership and customers

Sold extended warranty coverage, gap insurance, wheel and tire plans

Averaged over $1 100 back end sales

Familiar with the Cuddle Dealertrack and ADP Reynolds & Reynolds

2015-2017 Ertle Subaru Stroudsburg, PA

Finance Manager

Doubled back service end profits on backend of deals.

Led my district in maintenance and extended contracts.

Suggested new procedures that increased back in profits.

2014-2015 Ray Price Stroudsburg, PA

Finance Manager /Lease Retention Manager

Brought up lease cars from 15% to over 45% average.

Managed all commercial and business leases.

Made sure all manufacturer training was completed on time.

2009-2014 Motorworld Wilkes-Barre, PA

Finance manager

Improved efficiency of sales staff transfer to finance department.

Streamlined sales process to F&I offices.

Trained new sales staff on proper sales tactics.

Education

1999-2003 Maryland University Okinawa, Japan

Developmental Psychology

Awards

Honda President’s Award 2013, 2017

National Defense Ribbon 2002

Navy Achievement Award 2002

Interests

Volunteering at VAMC in Wilkes-Barre, PA

REFERENCES AVAILABLE UPON REQUEST

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