NATALYA YOUNG

adveti@r.postjobfree.com 336-***-****

Proven customer service representative, helping companies meet customer satisfaction goals and metrics. Skills Summary

I am well versed in customer service, sales and customer retention. With having customer service and customer success experience with numerous companies, it has warranted me the skill set to thoroughly demonstrate active listening, conflict resolution, and time management. I have a keen attention to detail and an innate skill set to build trust with customers along with the ability to make them feel at ease. No day is predictable in customer service, however, I utilize the out-of-the-box creative thinking to resolve a wide variety of challenges that may arise. Relevant Experience

Polo Ralph Lauren

Greensboro, NC (Remote)

Customer Success Associate-

Trainer

07/2021 - Current

● Responds to a high volume of calls from customers pertaining to their orders, sitemap navigation and all things related to ecommerce.

● Train and mentor new hires to achieve and maintain quality customer service metrics and company standards that fostered a seamless customer experience.

● Developed a new customer service training module that decreased new hire onboarding by 2 weeks, that catapulted the team ramp up twice as fast.

Goodwill Store & Donation Center

High Point, NC

Customer Service Team Lead/ Key

Holder

04/2021 - 12/2021

● Drove sales by meeting and collaborating with the store team to understand, support and achieve established sales goals and objectives.

● Efficiently assisted customers while minimizing wait times.

● Lead and participated in learning and development activities with daily store meetings in order to provide the optimal customer experience.

● Lead the store in the absence of the store manager and assistant store manager which included opening/closing the store, customer service, employee guidance, and store maintenance (interior and exterior)

FedEx

Kernersville, NC

Customer Service Representative/

Call Center

05/2020 - 04/2021

● Took customer calls and provided accurate, satisfactory answers to their questions and concerns.

● Guided customers through troubleshooting, navigating the company website and order status queque, sitemaps and services.

● Contributor in improving call center team overall customer service protocols and measurable metrics

McDonald's High Point, NC

Customer Service/ Team Lead

06/2016 - 01/2021

● Instructed new team members on correct procedures for operations.

● Lent hands-on training services to maximize employee efficiency.

● Stayed up to date on requirements of all team positions to optimize training.

● Explained goals and expectations required of trainees. Education and Training

Lucy Ragsdale High School

Jamestown, NC

High School Diploma

06/2019

North Carolina School of Real Estate

NC Real Estate License (currently enrolled remote learning) Volunteer Work/ Community Service

● High Point Youth Council Mentor

● Volunteered for American Red Cross

● Race For The Cure Volunteer for Susan G. Komen

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