Customer service and restaurant server

Summary

Friendly and motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Experience

Body Envy LA MedSpa Porter Ranch, CA

Receptionist 03/2021 - 11/2022

Scheduled and managed appointments

Provided friendly, knowledgeable and courteous service to all customers Handled customer requests, inquiries, special needs and complaints in person and via telephone Built and maintained excellent interpersonal relationships with clients in order to meet their individualized needs Provided detailed descriptions of all treatments, discounts, services, and promotions Lure Fish House Porter Ranch, CA

Waitress/ Server 06/2019 - 02/2021

Complete opening duties as assigned

Take guests food and beverage orders, utilizing suggestive selling techniques Input orders into point-of-sale system

Serve food and beverages to guests

Retrieve all alcoholic beverage items from bar and serve to of age guests, including wine and champagne bottles Monitor and maintain cleanliness, sanitation and organization of service areas Totally Kids Pediatric Therapy Sunland, CA

Certified Nursing Assistant 04/2018 - 11/2019

Utilized medical training to meet the physical, emotional and developmental needs of patients Remained calm during high-stress situations, demonstrating sustained focus and problem solving in real time Provided assistance and support to all patients, family and visitors Helped patiebts with activities of daily living such as showers and baths, walking, brush their teeth, etc Skills

Customer service, Time management, Communication skills, Restaurant experience, Microsoft excel, Microsoft word, Computer literacy, Food service, Phones, Money Handling Certificates

Food Handler Certified, Alcohol Awareness Certification, Certified Nursing Assistant, CPR and First Aid Certified Education

College of the Canyons Santa Clarita, CA

Associates of Arts in Kinesiology 05/2018

Saugus High School Santa Clarita, CA

High school diploma 06/2013

Amanda Romano

661-***-**** **********@*****.*** 15455 Glenoaks Boulevard spc 332, Sylmar, California

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