Administrative Assistant Desk Receptionist
Resume:
PAMELA BRAGA
*** ******** **** *** *******, CA **577 · 510-***-****
************@*****.***
Detail-oriented and dependable individual with over 15 years’ experience, skilled in a range of administrative duties including transcription, document management, scheduling and insurance verification. Looking to support a fast-paced team as an administrative assistant.
EXPERIENCE
2/2022– PRESENT
REFERRAL COORDINATOR/PSR, alameda health system
Answer multi-line phone system. Verify insurance eligibility. Pre-register patients while scheduling future appointments on EPIC scheduling system. Confirming and rescheduling patient appointments as needed, Communicate with Physicians and other staff regarding patient inquiries. Scheduling referrals on a work queue for various specialty clinics.
11/2015 – 2/2022
PATIENT SERVICES REPRESENTATIVE, alameda health system
Verify insurance eligibility. Pre-register patients accounts to ensure insurance eligibility. Confirming and rescheduling patient appointments as needed, Communicate with Physicians and other staff regarding patient inquiries. Scheduled monthly follow-ups and procedures per provider request. Called insurance companies to retrieve authorization for treatment. Collected co-payments. Corrected billing and registration errors on work queues.
1/2012 – 10/2015
FRONT DESK RECEPTIONIST, tiburcio vasquez health center
Answered multi-line phone system. Verified insurance eligibility. Confirming and rescheduling patient appointments as needed, Communicate with Physicians and other staff regarding patient inquiries. Scheduled monthly follow-ups and procedures per provider request. Called insurance companies to retrieve authorization for treatment. Collected co-payments. Pre-register patients accounts to ensure insurance eligibility.
EDUCATION
2005
MEDICAL ADMINISTRATIVE ASSISTANT, bryman college
2004
HIGH SCHOOL DIPLOMA, san leandro high school
SKILLS
Medical Terminology
Use of EPIC
Bilingual: Portuguese and Spanish
Microsoft Word/Excel
Medicare/PPO/Medi-Cal/Managed Care
Team player
REFERENCES
Veronica Ledsinger 510-***-****
Maliha Raine-Adel 925-***-****
Candice Jones 925-***-****
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