PAMELA BRAGA

*** ******** **** *** *******, CA **577 · 510-***-****

advequ@r.postjobfree.com

Detail-oriented and dependable individual with over 15 years’ experience, skilled in a range of administrative duties including transcription, document management, scheduling and insurance verification. Looking to support a fast-paced team as an administrative assistant.

EXPERIENCE

2/2022– PRESENT

REFERRAL COORDINATOR/PSR, alameda health system

Answer multi-line phone system. Verify insurance eligibility. Pre-register patients while scheduling future appointments on EPIC scheduling system. Confirming and rescheduling patient appointments as needed, Communicate with Physicians and other staff regarding patient inquiries. Scheduling referrals on a work queue for various specialty clinics.

11/2015 – 2/2022

PATIENT SERVICES REPRESENTATIVE, alameda health system

Verify insurance eligibility. Pre-register patients accounts to ensure insurance eligibility. Confirming and rescheduling patient appointments as needed, Communicate with Physicians and other staff regarding patient inquiries. Scheduled monthly follow-ups and procedures per provider request. Called insurance companies to retrieve authorization for treatment. Collected co-payments. Corrected billing and registration errors on work queues.

1/2012 – 10/2015

FRONT DESK RECEPTIONIST, tiburcio vasquez health center

Answered multi-line phone system. Verified insurance eligibility. Confirming and rescheduling patient appointments as needed, Communicate with Physicians and other staff regarding patient inquiries. Scheduled monthly follow-ups and procedures per provider request. Called insurance companies to retrieve authorization for treatment. Collected co-payments. Pre-register patients accounts to ensure insurance eligibility.

EDUCATION

2005

MEDICAL ADMINISTRATIVE ASSISTANT, bryman college

2004

HIGH SCHOOL DIPLOMA, san leandro high school

SKILLS

Medical Terminology

Use of EPIC

Bilingual: Portuguese and Spanish

Microsoft Word/Excel

Medicare/PPO/Medi-Cal/Managed Care

Team player

REFERENCES

Veronica Ledsinger 510-***-****

Maliha Raine-Adel 925-***-****

Candice Jones 925-***-****

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