Customer service
Resume:
Joyce Stafford
Outgoing and Friendly Customer Service
Summerville, SC 29483
******************@*****.***
I am hardworking, loyal, reliable, and independent. I am a fast learner and have many skills. I have a strong ethical and moral code that is at the forefront of everything I do. Work Experience
Sales Associate
FLS Connect - Remote
January 2023 to February 2023
1. Made outbound calls to solicit donations for political organizations following company procedures. 2. Documented calls and sent to secure line to process credit card donations. Sales Advisor II
Concentrix - Remote
June 2021 to January 2022
1. Provided high quality customer service to inbound customer inquiries making the customer feel valued and cared about.
2. Enrolled new customers into mail order pharmacy by showcasing the benefits and helping them to maximize their prescription drug benefits for their Medicare policy plan to save them money on their out of pocket costs.
3. Helped increase the companies profits and customer base by effectively pitching the value for customers and getting them enrolled and increasing customer satisfaction. 4. Obtained credit/debit payments for balances due on customer accounts. 5. Accurately and clearly documented all customers reasons for contact and the steps taken to resolve their queries and needs following company protocols. Call Center Service Rep
TMS Call Centers - Roseburg, OR
August 2020 to June 2021
6. One of the top preforming inbound sales representatives for company helping to satisfy the goals for company and the needs of the clients they provided call handling support for. 7. Top notch customer service handling customer complaints and resolving their issues following proper company procedures, improving customer retention and satisfaction. 8. Securely handled and processed credit card payments. 9. Clearly and accurately documented client calls and steps I took to assist the callers. Owner/Oporator
Aries Errand Service, LLC - Roseburg, OR
September 2016 to March 2020
10. I contracted with banks and property management companies to provide high quality and professional maintenance, cleanup, and repairs of their buildings and landscaping of the exterior to increase the value of
11. property and make them more visually appealing to potential buyers or renters. 12. Marketed my services to prospective clients to show the value my services would offer them. 13. Kept and maintained accurate business records to show the profits and losses for accurate management of business funds.
14. Interviewed and hired quality staff.
15. Developed company policies and procedures to ensure both staff were able to stay as safe as possible from on the job injuries or illness. these policies also protected clients properties from being damaged by staff. Developed training procedures so that new staff would be able to execute their job responsibilities in a professional and high quality way to keep clients satisfied and increase client retention and word of mouth recommendations they made to other prospective clients to increase business growth. 16. Set wages and compensation plans for staff.
17. Managed and executed payroll functions to ensure accurate pay outs to staff and operating costs for company.
FCR
FCR - Roseburg, OR
July 2013 to March 2015
18. Provided quality inbound tech support by phone for Nest products by helping to troubleshoot product issues and resolve them with the customer.
19. Provided top level email support of technical issues with Nest products. 20. Helped supervise, oversee, and train email support staff. 21. Assisted Lyft drivers with pay issues to resolve disputes and ensure they were being paid appropriately for their work.
22. High quality documentation of all customer inquires and the steps I took to assist them and resolve their needs or diffuse a bad situation for a win-win approach to further company goals. Inbound Customer Service Call Rep
TMS Call Centers - Roseburg, OR
July 2012 to March 2015
23. One of the top preforming inbound sales representatives for company helping to satisfy the goals for company and the needs of the clients they provided call handling support for. 24. Top notch customer service handling customer complaints and resolving their issues following proper company procedures, improving customer retention and satisfaction. 25. Securely handled and processed credit card payments. 26. Clearly and accurately documented client calls and steps I took to assist the callers. Caregiver
Albertina Kerr - Eugene, OR
April 2008 to September 2010
27. Assisted residents with personal hygiene and bathing and eating. 28. Gave patients tube feedings per set schedule and proper procedures. 29. Maintained catheter bags and depends changes.
30. Prepared healthy and enjoyable meals for the residents. 31. Provided residents with out of facility activities and transportation. 32. Followed proper medical procedures for dispensing and dosing medications and administering them to patient.
33. Took patients to medical appointments.
34. Kept in contact with patient family advocates to keep them updated on condition and status of their loved ones.
35. Monitored patients for signs of illnesses or injuries and took proper action to notify proper authorities. 36. Followed HIPPA policies and procedures.
37. Documented all activities and behaviors of residents. 38. Documented all care and times that care was rendered appropriately to maintain accurate records. Education
Certification in Life Coaching
Transformation Academy - Remote
April 2020 to August 2020
General
UCC - Roseburg, OR
December 2003 to March 2004
Skills
• Customer Service
• 10+ years CRM Documenting
• 5 years Inbound Sales
• 4 years Email Support
• 5 years Inbound Customer Service
• 5 years Windows 10
• 3 years MS Word
• 2 years MS Excel
• 2 years MS Powerpoint
• 2 years Certified Master Life Coach
• 3 years Multiline phone
• 6 years Typing 30-35 WPM
• 6 years Soft Skills
• 10+ years Phone edicate
• 5 years Record keeping
• 5 years Payroll
• 3 years Human Resources
• 5 years Goal Setting
• 5 years
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