ERNESTO TORIO – Security Guard

(***) *** – **** adveom@r.postjobfree.com Etobicoke, ON M9A 4Y6

Enthusiastic individual seeking employment in the security services industry; willing to work in the corporate or private sector; completed the Security Guard training course and obtained a valid Security Guard License; assertive and observant person able to demonstrate good common sense, decision-making skills and judgment to deecalte and resolve situations.

SECURITY GUARD SKILLS

Access Control Emegerncy Procedures Documentation Ten-codes Communication Investigations

Analytical & Observation Skills COVID Protocols Communication Skills Patrolling

HIGHLIGHTS OF SKILLS AND QUALIFICATIONS

More than one year of experience demonstrating great customer service in a fast-paced environment

Strong communication skills, with the ability fo follow directions with ease both written and verbal

Flexible to work in at various sites such as: the airport, condominiums, corporate/commercial buildings, malls, hospitals and stores

Trained on performing tasks such as access control, enforing rules in a professional manner, exterior/interior patrols, investigations and writing reports

Ability to identify and resolve issues in accordance to the company’s policies/standards and the PSIS Act

Commited to maintaing a safe working environment and adhering to the procedures and Occupational Health and Safety Act

Ability to work effectively both independently and as a team member

Understands commintment to confidentiality, and take care to prevent improper disclosure

Basic computer skills: Microsoft Office (Excel, Word and Outlook), email and word processing

RELEVANT EXPERIENCE

Customer Service

Presented great first impressions by greeting the guests with high levels of enthusiasm while directing them to the right gaming sections in the Casino

Bidded farewell to the guests leaving, thanked them for their business and invited them to return

Managed wait times and communicated information to the guest as needed to control the flow of traffic

Answered customer inquries regarding table game malfunctions and demonstrated excellent communication skills by explaining the technical terms in an easier way for customers to understand

Resolved complaints in a professional manner, ensuring customer satisfaction

HISTORY OF EMPLOYMENT

Life Insurance and Securities Representative Primerica Toronto, ON Jun 2020 - Present

Table Games Technician Casino Woodbine Etobicoke, ON Dec 2019 – Mar 2020

CNC Machine Setter Operator StackTeck Systems Ltd. Brampton ON Mar 2013 – May 2019

ERNESTO TORIO Etobicoke - ON M9A 4Y6 (647) - 291 – 9867 adveom@r.postjobfree.com

CERTIFICATION & TRAINING

Individual Security Guard Licence Ministry of the Solicitor General-Ontario Valid till July 2024

First Aid with CPR “B” & “C” Lifesaving Society/M&M Security Brampton,ON Valid till July 2024

Security Guard Training M&M Security Brampton, ON Jul 2022

First Aid and CPR/AED Level C Training Canadian Red cross Etobicoke, ON Jun 2019

First Responder & CPR-BLS Training Canadian Red Cross Etobicoke, ON July 2019

Class G Drivers License Ontario Toronto M9A 4Y6

EDUCATION

Injection Moulding Set-up Technician 2008

Canadian Plastics Training Centre, Humber College, Toronto

CNC Machine Production Associate Program 1996

Mohawk College School of Applied Arts and Technology, Hamilton

REFERENCES AVAILABLE

Contact this candidate