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Administrative Manager Customer Service

Location:
Tampa, FL, 33602
Posted:
February 17, 2023

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Resume:

NELLIE CORE

***** *. **** ******, ***# *** TAMPA, FLORIDA 33612

MOBILE: 917-***-**** E-MAIL: advelg@r.postjobfree.com PROFESSIONAL EXPERIENCE

Arch Insurance Group, Jersey City, New Jersey

Statistical Reporting Analyst, Statistical Reporting 2007-Present Extract and format data for ISO Texas statistical reports using the in-house Financial Reporting Database (FRD) and Statistical Reporting Database (SRD).

Prepare and submit Surplus Lines Reporting in 25 states using the in-house Financial Reporting Database (FRD) and Statistical Reporting Database (SRD).

Prepare and submit Vehicle Count reports in several key states including New York, California and Texas.

Run data queries for validating and reconciling statistical data.

Develop procedural flows for handling various data submissions. Operations Coding 2003- 2007 Responsible for statistical coding in Arch internal system on all lines of commercial business, programs and reinsurance.

Handed claims issued and coding policies to attach the claim in different systems

Handled premium booking and audits

Handle technical issues involving policy information. XL Insurance Member of XL Capital, Edison, New Jersey 1999-2003 Junior Underwriter

Prioritized overseeing specific assignments ensuring underwriting guidelines.

Managed the month end to ensure that budget was met and policies were coded in a timely manner. Handled all accounting procedures for the department. Managed the premium function. Reliance National Insurance Company, New York, New York 1994-1999 Administrative Manager, Excess Workers' Compensation

Prioritized coordinated the day-to-day workflow and specific assignments for all direct report technical assistants.

Liaison between technical assistants, underwriting and administrative areas to ensure that all team leaders assistants are aware and current on all internal and external compliance procedures and state requirements.

Managed all training, annual conducted performance evaluations, and designated appropriate development plan for technical assistant staff.

Direct interaction with brokers ensuring excellent customer service. Genesis Underwriting Management Company, New York, New York 1988-1994 Member of General Reinsurance Group

Underwriting Assistant

Supported assisting underwriting staff in the risk transfer and development of new and preexisting policies.

Nurtured and establishing strong client/company relationships. EDUCATION

Business Administration, Taylor Business Institute, Brooklyn, New York Business Management, American Business Institute, Brooklyn, New York



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