Service Representative Desktop Support
Resume:
Rene Gomez
Calgary, Alberta Canada
****.************@*****.***
WORK EXPERIENCE:
Since June 2020 I have been a freelancer and upgrading my skills on o365, aws, azure cisco routing and switches Divi web development
Altapacs Inc (jun 2, 2019- april 2, 2020)
Operations technician
●Support Radiology clinics patient workflow- aid and guide start to finish studies life
●Support clinics Radiology infrastructure - switches, routers, door locks, ups, printers, desktops
●Onboarding/Offbording - of company employees procurement of required resources Including windows account, exchange mailboxes, shares, security groups, distributions groups
●Support teleradiology systems and workflow- assure proper studied delivery of remote partnership
●Medical apps support agfa impax pacs, visage-ris, nuance ps360, Astraia,
●Support Radiology DI Stations at remote AHS hospitals
TMX Group financial services company (Oct 2008 – June 2018)
IT Support Technician
Calgary Tsx Venture Desktop Support
• Google G Suites GMail, Docs, Sheets, Drive, Calendar: Client. migration, training, support
•Desktop Support - Hardware support, OS Imaging, peripheral setup, software deployment manually and via Landesk, SCCM, WDS, Acronis, ghost,
•Local and Domain Admin Administration- Windows Environment security groups admin add/mod/delete. GPo updates and modification, User detail update information maintenance
•Calgary Sites Asset management and desposition – maintain all inventory desktops, Laptops, Printers, Mobile phones, Ip phones, servers, router, switches, AP’s, Video conference equipment, postage mail machines, TV,
•Office Facilities & Vendors management – Assist on office maintance, projects, after hours on call support, coordinate external Vendors work, ISP support, Hvac Maintance, Security Camera systems, assist vendor with building requirements for work.
•Meeting room support - Maintain all meeting rooms functioning and assist with users and guest request
•Calgary Tape backups system Veritas Backup Exec- swap and maintain full and partial tape management and inventory
•Calgary Printer Management FRU supplies and usage reports planning
Service desk Remote Support
•Phone Support for all sites – ServiceNow ticket management, BMC Remedy, RSA VPN management, cisco wifi support
•After hour Support - 24 hour emergency technical support
• Remote pc Support- resolved and troubleshoot systems issues via Dame Ware, SMS, LANDesk, GoToMeeting, TeamViewer
•Report and scalate - Report company systems issues to required teams
•Black Berry BES admin management, IOS Android GOOD software support.
Hewlett Packard Voodoo VBU (Sept 2007 – Sept 2008)
Senior Service Technician
•Supervise and Delegate group of seven technician
•Computer Service Technician 3 level
•Incoming and Outgoing phone support for Voodoo and Hp blackbird Product line
•New Product hardware\software testing escalations
•New Product Out Of Box Audit
•Print Circuit Board population modification and repairs
Nexinnovations (June 2006 - August 2007)
Field Service Technician (Road Tech)
•Hardware field support
•Vendor warranty support
•Customer service representative
•Preventive and Damage control
•Project Deployment
Computer Trends Canada (March 2005 - August 2006)
Computer Service Manager (full-time)
•Customer service representative
•Customer phone support
•Sales technical assistance
EDUCATION:
Computer Engineering Technology Diploma (Calgary) (2001)
Southern Alberta Institute of Technology (Calgary)
CompTIA A+ Certified
Dell Laptop and Desktop Certified ID 177920
OBJECTIVE
To obtain employment in technical support environment utilizing my training and acquired skills
RELEVANT SKILLS:
Computer hardware - Computer upgrades and repairs excellent hardware knowledge with great hands on experience. All pc hardware installation and configuration including motherboard, bios upgrades, IDE configuration, sli video cards, sound cards, floppy drives, DVD/CD drives, power supplies, High and Low SCSI controllers and tape drives. Build and modify custom computer cables including dual and single video, SCSI RAID, IDE cables, Ethernet, Serial, Y mouse and keyboard, AC & DC Power Cables.
Computer Networking - LAN/Wan TCP/IP Microsoft environment support, domain and workgroups. Windows 2003 server, User management, Configuration, and support. Network setup from wired to wireless networks including security and management implementation, shared resources, user policy, data backup and troubleshoot. All hardware installation from router firewalls to switches, hubs, repeaters and cable manufacturing.
Electronic shop techniques - Excellent soldering and disordering techniques; care in handling printed circuit boards, surface-mounted components and various wires connectors. Schematic interpretation and analysis, printed circuit board layouts, and Electro-Static Discharge (ESD) control practices and products.
Software - All windows installation, configuration, re-imaging and all software
Upgrades. Outlook migration and antivirus deployment, Data backup setup and recovery.
REFERENCES
Upon Request
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