Customer Service Nurse Aide CNA
Resume:
NANCY ALLEN
Plainview, NE ***** C: 402-***-****. *******@*********.***
SUMMARY
Hardworking reliable in all types of work. Offering bookkeeping, retail and medical/home health skills. Highly organized, proactive and punctual with team-oriented mentality.
Motivating leader with history of building and managing teams.
Talented individual and team leader offering 15 plus years of success in all environments.
EXPERIENCE
08/2021-current
Care Provider Circle of Friends- Norfolk, Ne
08/2020- 08/2021
Care Provider Christian Home Health Care - Plainview, Ne.
01/1996 to 09/2017
Care Provider with State of Nebraska, League of Human Dignity, Area on Aging Norfolk, NE, Private Home Care
Performed ADL's. Administration of medications
10/2019 to 07/2020
2nd Assistant ManagerCasey's General Store Ankeny, IA
Created agendas and communication materials for team meetings.
Improved operations by working with team members and customers to find workable solutions.
Handled all delegated tasks, including ordering and receiving.
Answered many calls per shift to answer customer questions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Earned reputation for good attendance and hard work.
Improved customer satisfaction by finding creative solutions to problems.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Delivered products to customer locations.
06/2017 to 10/2019
Cashier/ClerkCaseys General Stores Inc. Ankeny, IA
Assisted with purchases, locating items and signing up for rewards programs.
Read weekly sales inserts and monitored price changes.
Helped customers find specific products, answered questions and offered advice.
Processed returned items in accordance with store policy.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Received payments for products and services and issued receipts.
Properly verified customer identification for alcohol or tobacco purchases.
Drove sales and add-on purchases by promoting specific item options to customers.
Processed customer payments quickly and returned exact change and receipts.
Assisted customers with account updates, new service additions and promotional offers.
Resolved issues with cash registers, card scanners and printers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Processed numerous transactions per day with exceptional accuracy.
Inspected items for damage and obtained replacements for customers.
Monitored sales events to protect products, added new merchandise and rang up purchases.
Worked closely with front-end staff to assist customers.
Learned roles of other departments to provide coverage and keep store operational.
Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft.
Trained new employees in cashiering procedures., stock procedures and customer service.
Welcomed customers, offering assistance to help find necessary store items.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
EDUCATION AND TRAINING
05/1985
High School DiplomaPlainview Secondary School Plainview, NE
License Details
Name on License: Nancy Allen
Country: United States
Profession Name: Nursing SupportLicense
Type: Nurse Aide
License Number: 39490
Date of Issuance: 03 / 14 / 1998
Date of Expiration: Unknown
License Status: Lapsed
Effective Date of Status: 12 / 16 / 2013
Reason for License Status:
Administrative Action
School Information
DateSchool: 03 / 14 / 1998
NE Community College-Norfolk-75hr
Examination Information
DATE: 03 / 14 / 1998
SCORE: Pass
EXAM TYPE: Comp Eval - Written
DATE: 03 / 14 / 1998
SCORE: Pass
EXAM TYPE: Comp Eval - Clinical
Disciplinary/Non-Disciplinary Information
No disciplinary/non-disciplinary actions taken against this license.
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