Daniela Ramirez

575-***-**** adveix@r.postjobfree.com

Education

Hot Springs High School 1801 N Pershing St. Truth or Consequences, NM 87901

High School Diploma May, 2016

Work Experience

Sierra Grande Lodge & Spa 501 McAdoo St, Truth or Consequences, NM, 87901

Spa Attendant February, 2015- May, 2017

Participated in disposal of linen and restocking

Evaluated facility to maintain cleanliness

Provided assistance in guest greetings

Monitored guest requirements to provide customer service

Installed work stations along with necessary supplies

Convergys 4201 Del Rey Blvd, Las Cruces, NM 88012

AT&T May 2017 – August 2017

Answered 100 phones calls daily in a professional manner

Transferring calls or taking messages when needed

Setting up call backs to assist customers

Enter customer information into computer for easy reference

Promote and sell product/services

Establish, develop and maintain positive business and customer relationships

Walmart 34520 16th Ave S, Federal Way, WA 98003

Stocker August 2018- February 2019

Unload trucks

Sort products in backroom

Stock products on shelf

Ensure isles are neat and area is clean

Engage vendors and drives with a positive attitude

Greet customers and answer their questions

Restocked, rearranged and organized merchandised in front lanes to drive product sales

Riverbend Hot Springs 100 Austin St. Truth or Consequences, NM 87901

Housekeeper July 2019- January 2020

Preforms cleaning duties in all guest rooms and guest areas

Offers professional, friendly, and engaging service

Ensures housekeeping departmental standards are followed

Responds timely to guest’s special requirement for miscellaneous items

Maintained inventory of necessary supplies

Follows all safety and sanitation policies

Front Desk Receptionist January 2020- June 2022

Welcomed guest upon entry

Assisted with check in and check out

Answered phones

Booked reservations

Responded to emails and electronic reservations

Kept records of occupied rooms and guests accounts

Stocked inventory

Cleaned guest areas

Preformed additional duties as needed

Skills

Fluent in speaking, writing, and reading in Spanish/English

Problem solving with logical reasoning

Responsible and dependable with time management

Conflict management while actively listening to resolve customer problems

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