Service Representative Customer
Resume:
Felicia
Clark
**************@*****.***
Hard working individual, quick learner, and determined
Experience
2022
Customer service representatives/Health and Human Services/ Temple Texas
Assisted customers with SNAP benefits, Medicaid, Medicare, etc. I assisted customers by making sure they are with the timeframe for benefits, assisted customers on what dates to expect benefits and helping with the application process
2020-2021
Customer service representative/Spherion
I was on a few programs for Spherion, assisted withCOVID-19. We assisted customers with their electric bills and we also assisted customers with making appointments for vaccinations and give general information about Covid-19
2018-2019
Customer Service representative/blackboard Killeen,Tx
Assisted college students with their student loans, class schedules, GPA's, etc. I assisted students on how to keep their GPA's up to school standards and assisted students with what choices of schools that is best for the student
2016 – 2017
Unloader / Walmart Distribution Center – Killeen, TX
Unloading shipments that Walmart has ordered, tagging the shipments, taking direction on where the shipments need to go, scanning that the shipment was received into the computer system, communication with other coworkers and delivery staff
2014 – 2015
American Express Sales Representative /
Teleperformance – Killeen, TX
Assisted customers in the purchasing of hotel rooms, rental cars, and flights. Confidentiality skills used in ensuring safety in customers credit card information, customer service in assisting the public with high quality booking service
2002 – 2012
Automated Logistical Specialist / US Army – Fort Hood, TX
Supervising and performing management and warehouse functions to maintain equipment records and parts. Responsible for a certain amount of paperwork, including maintaining stock records, inventory records, material control, accounting, and supply reports. Organization and communication were key in this position.
Education
MARCH 2019
Registered Dental Assistant / Vista College – Killeen, TX
2.43 GPA
SEPTEMBER 2017
Medical Assistant Diploma / Vista College – Killeen, TX
3.09 GPA
Personal and Professional References Provided Upon Request
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