Scrum Master Business Analyst

PROFESSIONAL SUMMARY

Highly motivated and results-driven Scrum Master with 4 years of hands-on experience in Agile project delivery and 8 years of overall IT experience. Experienced in leading multiple teams on various projects through SDLC using Agile methodologies such as Scrum, SAFE, and Kanban. Well versed in using Agile project management tools such as JIRA/Confluence, RTC and Rally. Strong communicator with excellent leadership skills and a passion for delivering high-quality projects on time and within budget. Scrum as an asset; strong knowledge of all the concepts: tasks, backlog tracking, burn-down metrics, velocity and user stories. Experienced with coaching, mentoring, and educating teams that are co-located and offshore through different virtual platforms such as Microsoft Teams, WebEx, Zoom, and Skype for business. Great understanding of fundamentals of software development processes and procedures and a strong knowledge of software development practices. Committed to promoting a positive and productive work environment.

PROFESSIONAL SKILL

Confluence

Project Management

Web and Mobile development technologies

Planning and Coordination

Strategic Planning

Scrum board

Agile and Agile Metrics

Software Development Life Cycle (SDLC)

Version Control Management

SharePoint

Slack

MS Office Suite

JIRA software

Waterfall methodology

Scrum methodology

PROFESSIONAL EXPERIENCE

Scrum master

Charles Schwab

July 2019-Present

Provide overall guidance for teams to adhere to Agile principles and practices.

Arrange, facilitate and schedule Scrum meetings, demos and decision-making processes to ensure the proper adaptation process is in use. This includes assisting with backlog refinement, release and sprint planning, retrospective and daily stand-ups.

Help manage new product features and enhancements in terms of scope, quality, and schedule within sprint cycles.

Works across stakeholders and team to continuously improve.

Drive delivery and continuous improvement by utilizing feedback and metrics to identify areas of opportunity.

Facilitates all scrum ceremonies. Captures and distributes feedback to teams and product owners.

Guide team in self-organization; encouraging and motivating team to focus on iteration goals.

Helps the team improve towards continuous delivery, which includes technical practices that promote continuous integration, continuous deployment and designing the solution for release.

Provide regular and open communication across the program to all stakeholders for transparency and awareness of progress and impediments through healthy communications and data integrity.

Eliminates impediments by actively addressing issues so the team can remain focused on achieving the goals of the sprint. Actively engaged in defining and managing action items, identifying and mitigating issues and risks.

Research Agile/Scrum techniques and shared findings with the team.

Create a positive and easy communication channel (team, product owner, stakeholders)

Protect the team from outside interruptions, distractions, and remove impediments.

Scrum Master

Lifecare Centers of America

January 2017-June 2019

Coordinated all Scrum Ceremonies including Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos, Story Grooming, and Release Planning.

Explored a variety of team building efforts to promote professional facilitation, coaching, conflict management, mediation, with the goal of attaining a high-performance team

Empowered the team to make system and process improvements captured in sprint retrospective meetings.

Use key Scrum metrics (burndown, velocity) to help manage delivery of committed work and manage sprint backlog items and tasks.

Partnered with product owner in the grooming and maintaining of the product backlog. Manage all Scrum boards (physical or virtual)

Leads the team efforts towards continuous improvement of ongoing application designs.

Assisted internal and external communication, improving transparency and how information is being received.

Worked with team on properly estimating user stories using poker planning when the need arises.

Actively participated in Scrum of Scrum meetings.

Worked with team in calculating Capacity within each iteration and Velocity.

Works with the Product Owner to define scope and objectives

Conducted Backlog Grooming, Scrum Daily standup, Sprint Planning, Sprint Review & Sprint Retrospective meetings

Coordinated and participate in weekly estimation meetings to provide high-level estimates (Story Points) for backlog items

Drove transparency by communicating on the sprint status, milestones impediments, risks and release

Empowered the teams to self-organize, improve the productivity of their sprint and ensured that the team delivered a potentially releasable increment each sprint.

Determine the team’s capacity (velocity) from historical data. Created work breakdown structure (user stories) and corresponding activities (tasks).

Improved team velocity by incorporating capacity planning into sprint planning sessions

Assisted product owners in feature decompositions, User story validation

Monitored the project(feature) progress and radiated the information to stake holders. Identified and mitigated team risks and impediments (Blocking Issues, Critical Defects) on daily basis.

Used Burn Down and Burn Up charts to monitor and report sprint progress

Removing and escalating impediments to ensure team progress to sprint commitments

Business Analyst

Bank of The West March

2014-December 2016

Plan, elicit, capture, analyze and validate business, functional and technical requirements.

Become deeply immersed and knowledgeable about core business functions, processes and workflows associated with assigned business areas and projects.

Making recommendations for solutions, or improvements, to business processes that can be accomplished through new technology or alternative uses of existing technology

Participated in implementing, documenting and maintaining the ServiceNow platform to meet specific business needs to support ITIL and business processes.

Worked on Service Catalog, Request Fulfillment, Self Service Portal, Incident Management, Change Management, Problem Management, Asset Management, Knowledge Management on a ServiceNow platform.

Work on high level process documents to identify assets, create asset models, categories and manage assets. Performed CMDB OOB demo on my ServiceNow.

Reviewed client’s current CMDB state and made recommendations around strategy to achieve CMDB, maintain service level agreement (SLA) and monitor SLA workflow.

Facilitate requirement workshop and agile development process.

Monitor tier two incidents and escalations

EDUCATION, CERTIFICATION & TRAINING

Batchelor of Arts (Banking and Finance) - Protestant University of Congo Kinshasa. DRC

Professional Scrum Master I

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