Package Handler Customer Service

Ronda Seawood

***** *** ** *******, ** ***** 708-***-**** **********@*****.***

Experience

June 2022 - Present

FedEx Ground Ground, Bedford Park, IL - FedEx Package Handler

● Physical loading of packages.

● Physical unloading and/ or sorting of packages of varying sizes and weights by hand.

● Lifting, pushing, pulling, carrying, scanning, and placing packages.

● Physical bending, twisting, kneeling etc. while handling packages. November 2013 - January 2023

Harold’s Chicken Shack, Lansing, IL - General Manager

● Leading marketing strategies.

● Recruiting and hiring restaurant staff.

● Training and onboarding staff.

● Overseeing food quality in and out of the kitchen.

● Developing and revising menus.

● Greeting and serving restaurant guests.

● Handling monetary transactions.

March 2005 - July 2010

Ann & Robert H. Lurie Children’s Hospital of Chicago, Chicago, IL - Patient Unit Secretary

● Coordinated the non-clinical functions of the unit and performed clerical duties utilizing resources available.

● Actively supported the hospital’s and the department’s quality goals and service excellence principles.

● Served as greeter for the unit and checked in visitors per visitor restriction protocol.

● Provided secretarial support to the unit including answering phones, taking messages and/ or routing calls to the appropriate person/ department, received patient/ family requests and referred to the appropriate person for follow up.

● Ensured daily patient census is accurate, in real-time while also focusing on accurate service, pending discharge, estimated length of stay, isolation, and level of care.

● Managed admission, discharge, and transfer process in the electronic medical record (EMR) while paging correct on-call physicians.

Education

City Colleges of Chicago-Harry S. Truman College, Chicago, IL

● Associates in Cosmetology

Skills

● Customer service

● Organizational skills

● Office experience

● Computer skills

● Time management

● Warehouse experience

Certifications

● Food Handler Certification

Contact this candidate