Service Representative Administrative Assistant

AIDAN LAIGHLEIS

**** * ******** ** *****, ID ****3 208-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Experienced and highly motivated operational leader skilled in creating an organized and engaged environment. A strong communicator with a passion for creating clear systems by identifying systemic opportunities, in-depth research, and reliable project completion. Committed to developing processes, streamlining procedures and identifying innovative solutions. Adept at developing harmonious relationships with all people, positively impacting the success of the business by building a foundation of trust by focusing on each individual’s value. These relationships drive an efficient and effective environment. SKILLS

● Integrity ● Exceptional written and verbal communication with all levels

● Dependable ● Create a positive environment

● Leadership experience ● Problem solving and creative thinking

● Accomplished administrative skills ● Time management

● Meticulous ● Budget compliance

EXPERIENCE

CHRISTINA AND COMPANY, KELLER WILLIAMS REALTY BOISE Director of Operations, October 2019 - March 2023

- Supported daily operations of a team of 3-5 Realtors, achieved 413 sales at $146,000,000 in volume over 3 years

- Managed multiple project types including supporting the preparation and listing of over 40 homes

- Lead over 20 successful client appreciation events to build database, engage clients and support the community

- Read, interpreted and applied real estate contracts, laws, rules and regulations

- Consolidated and improved multiple client relationship management tools to align with business needs

- Maintained all employee data, kept up to date accounts of employee records, and managed payroll

- Assisted in the recruiting, hiring, training, and coaching of new employees

- Managed calendar, meeting communication, budget and travel for CEO and Realtors

- Increased annual profit to 40% through relationship & expense management WELLS FARGO BANK, NA

Administrative Assistant of Virtual Services, January 2018 - October 2019

- Managed calendar, meeting communication, budget and travel for Site Manager

- Worked seamlessly with Site Manager on decisions that had an impact all team members

- Managed budget for a team of 150 team members

- Mentored potential leaders in their development

- Member of the Idaho Volunteer Chapter and Women’s Team Member Network Executive Committee

- Volunteered to support a Site Manager and team of 400 when the previous Adminmoved on

- 2018 Golden Spoke Champion, top 3% of the business line Contact Center Team Manager, June 2014 - January 2018

- Ensured all deliverables are met within the team and center

- Created and maintained a resource for peer Team Manager responsibilities and processes

- Worked closely with partners for a seamlessly functioning business

- Created data tracking system for interview process of new team member candidates

- Managed monthly budget for up to 20 direct reports

- 2016 Top Performer Award, top 3% of the business line Team Lead, November 2012 - June 2014

- Built interpersonal relationships with each individual, peers and leadership

- Developed Banker Coaches to the next level in their career with Wells Fargo

- Led by example by contributing to organic growth of the center

- 2014 Top Performer Award, top 3% of the business line Online Customer Service Representative, September 2011 – November 2012

- Answered customer calls concerning online banking and online navigation

- Promoted to Banker Coach within 6 months to support new team members Teller, August 2009 – September 2011

- Built fast relationships with a variety of customers to help them feel supported financially

- Chosen to act as the stand-in Service Manager (manager of the teller line) for the team for 3 months HODGSON AND SONS, INC.

Office Manager, June 2009 – September 2011

- Responsible for the overall well being of the company and maintained reputation through partner relationships

- Completed payroll on a bi-weekly basis

EDUCATION

Eastern Oregon University 2007–2014

Bachelors of Science in Business Management with an emphasis in Leadership, Management and Organization Idaho Real Estate School 2021

Licensed Real Estate Agent

SYSTEMS

● Microsoft Office ● Mac & PC

● Google Workspace ● Staff Management - HR management tool

● QuickBooks ● Talent Management - HR management tool

● Concur - travel and expense management ● Develop You - Employee development database

● Hogan - DOS program ● My Volunteer - Community involvement tool

● Command - CRM program ● Brivity - CRM program

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