Data Entry Customer Service

Education

Experience

Certifications

Skills

Abanoub Boghdady

Middlesex, NJ 08846 908-***-****

advef4@r.postjobfree.com

**/**** ***** *****'s University Jersey City, NJ Bachelor of Science Computer Science With Concentration Cyber Security Security Systems Architect (volunteer), 08/2018 11/2022 Pontigrate, LLC Columbus, OH

Advised and implemented Multi-Factor Authentication (MFA) Directed security activities of the API-based software through data analysis of the API Keys. Lead contact with main users (Veterinarians) to determine market need for medical record security for interactions with Pontigrate.

Communicated risks and constraints to stakeholders. Leveraged internal/external expertise and resources to achieve project objectives. Designed and developed procedures for controlling remote access to network for primary users. Technology Consultant (contract), 09/2019 05/2022 Mercy Center Bronx, NY

Program manager for a SaaS database collector to be used daily by an internal program. Built and optimized database collector, which replaced current non-computerized solution and optimized time needed for data input, storage, and retrieval.

Designed training program for database users, aimed at making the transition as seamless as possible for users. Met with relevant stakeholders consistently to discover business requirements needed for SaaS database solution. Planned out set requirements according to standard procedures and implemented them with minimal operational impact. Delivered program requirements and changes within given timelines. Conducted controlled testing of SaaS database data entry, parsing, and reporting. Researched SaaS solutions security practices to ensure security best practices and data management was in compliance with the organization's requirements.

Operation Coordinator (full Time), 03/2019 05/2022 New City Kids Jersey City, NJ

Worked closely with the HR team to process new employee on-boarding paperwork, steward bi-weekly payroll entry, and manage paycheck distribution.

Handled all incoming cash, checks, and online transactions following New City Kids' written financial procedure. Met monthly with bookkeeping department to reconcile accounting balances and errors. Worked with development team to provide customer service support for donors. Coordinated and managed payroll projects to ensure project delivery within established budgets and timelines. Liaised between customers and management to ensure smooth operations delivery. Collaborated with staff to maximize customer satisfaction and streamline procedures. CompTIA A+

CompTIA Security +

AWS Cloud Practitioner.

Knowledgeable in SaaS implementation and product

enablement.

Software development (Python, C++, HTML/CSS)

Communication.

Team management experience

Problem-solving.

Able to quickly learn new technologies and workflows. Customer success.

Worked effectively as part of a team

Fluent in Arabic.

Ability work with little direction.

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