Customer Service Clerk

JULY SIMISTERRA

INDIANAPOLIS, IN, ***** · 317-***-****

**************@*****.***

Exceptional leader looking to obtain an opportunity that will lead me to new learning, knowledge, and skill sets. Secure a career opportunity to fully utilize my experience and training and grow with said company. Fluent in Both English and Spanish.

EXPERIENCE

10/2022 – PRESENT

SHIP CLERK, AMAZON

● Coordinate trailers to corresponding dock doors and cross dock using SSP.

● Maintain load level performance tracking for load planning, on-time dock performance, utilizing, and misloads.

● Coordinate with Transportation teams on Driver issues, Trailer Pool needs, Yard Move Delays, Late Inbound volume, and Load Swaps to protect customer experience.

● Troubleshoot shipping problems and errors to resolution.

● Ensure trailer utilization is maximized to control transportation cost.

● Ensure on-time dock performance.

● Assist in updating Staging POD 5s and resource allocation.

● Oversee Load Flow Control for the building.

09/2020 – 10/2022

CHANGE TEAM PA, AMAZON

● Make sure all departments receive the equipment for the start of the shift.

● Enter and update the new equipment.

● Prepare the equipment for the next shift.

● Assist the safety department with the projects within the building.

● Secure all the damage and broken equipment that has not been fixed. 09/2015 – 09/2020

STOW & RETURN CENTER, AMAZON

● Stow the product in the respective aisle.

● Unpacking and inspecting return merchandise.

● Processing the merchandise in the computer.

● Have 6 side checks to the merchandise.

EDUCATION

06 2000

HIGH SCHOOL DIPLOMA, MIAMI SPRING SENIOR HIGH SCHOOL SKILLS

● Computer proficiency

● Leadership experience

● Self Motivated

● Customer Service

● Communication Skills

● Problem-Solving abilities

● Teamwork and collaboration

● Highly dependable

LANGUAGES

● ENGLISH

● SPANISH

2

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