Administrative Assistant Customer Service
Resume:
CONTACT INFO
Phone
*************@*****.***
Address
WORK EXPERIENCE
ADMINISTRATIVE ASSISTANT (April 2022 – present)
Olympia Swimming Pool Co. – Forestville, Maryland
• Designed the new company website using WordPress within 2 weeks. Throughout redesign process, consulted with the president and colleagues for opinions and suggestions to create a design that would best represent the company. Website can be found at: www.olympiapoolsinc.com.
• Charged with overseeing regular website maintenance and performing regular updates.
• Create and update equipment submittals and manual packages for clients. Created a system to assemble packages in an organized and efficient manner. Communicate with the client about their needs and schedule to ensure all paperwork is submitted in a timely manner.
• The President specifically asked me to join the CAD design and bid team.
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FULL-TIME MISSIONARY (July 2020 – January 2022)
Church of Jesus Christ of Latter-Day Saints - New York City, New York
• Served as a training leader over a team of 12 partnerships. Led, trained, and worked closely with mission President. Led with 3 other people to overlook the well-being and efforts of entire group. Coordinated weekly to discuss and review needs of group. One-on-one training to review individual progress, lead by example, and discuss individual needs and improvements.
• Accelerated Learner—Learned to converse, read, and write in Vietnamese within two months.
• Connected with individuals through the following methods: door-to- door, cold calling, and approaching on street, buses, subways, and social media. Used social media as a tool to reach others through live streams, videos, and posts. Used Adobe Premier Pro to create videos, both in English and Vietnamese. (Examples can be seen upon request.)
• Managed mission Facebook group. Charged with overseeing group activity, participation, and performing regular updates.
• Mission Instagram Page team member. Coordinated with team weekly. Organized, managed, and advertised Instagram giveaways. CUSTOMER SERVICE SUPERVISOR (June 2019 – May 2020) NorthStar Alarm Services - Provo, Utah
• Trained new team members on company rules, conduct, Salesforce, de- escalation skills, and resolving concerns.
• De-escalated escalated calls through use of calm professional language. JULIA BARNUM
Aspiring Systems Engineer
CONTACT INFO
Phone
*************@*****.***
Address
9202 Dewberry Ln. College Park,
MD 20740
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CONTACT INFO
Phone
*************@*****.***
Address
9202 Dewberry Ln. College Park,
MD 20740
ACCOMPLISHMENTS
PHI THETA KAPPA HONOR SOCIETY (June 2018 – May 2020) PRESIDENT’S AWARD (May 2020)
ACADEMIC EXCELLENCE (June 2018)
EDUCATION
University of Maryland, College Park, MD (Current) Bachelor of Science in Mechanical Engineering
Cerro Coso Community College, Redlands, CA (May 2020) Associates of Science in Web Professional GPA: 4.0 References
Craig Teuscher, Former Senior VP/COO/Co-Founder of Volterra Semiconductor Corp. and Missionary President
*********@*********.***
Patrick Holmes, CEO of Holmes Homes Utah, and Missionary President *******.******@*******************.***
Amber Cook, Flight Test Engineer, and Mentor
703-***-**** – ********@*****.***
Ginny Isaacson, Lawyer, and Employer
443-***-**** – *************@*****.***
JULIA BARNUM
Aspiring Systems Engineer
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