Store Manager Customer Service

AURELIO CHIARELLI

**** ***** **** ******, ***** Carolina 28173 704-***-**** ***.*********@*****.*** PROFESSIONAL SUMMARY

Highly experienced retail sales leader with a proven track record of increased responsibilities and success. Strategic visionary with excellent business management and growth skills. Strong leadership & judgment along with a dedicated operational growth focus. Key capacity for employee development and engagement. A trustworthy business leader with a high level of integrity. Ability to work in a fast-paced environment and can easily adapt to changing priorities. Energetic & resourceful professional who thrives in a results-focused environment. Versed in providing outstanding client & business support. Expert in new location start-up business plan management. Proven ability to work collaboratively with multi-level business partners. Seeking to transition career to the distribution leadership area by utilizing my extensive retail business leadership foundation. Core Competencies include:

* Business Leadership * Budget Development/Management * Distribution Channels Management

* Positive Work Culture Development * Sales Volume & Profit Growth * Vendor Management

* Inventory Control/Loss Reduction Expert * Problem Solving Specialist * Customer Service Excellence

* Client/Account Satisfaction * Growth & Performance Mindset * Forward-focused Goal Setter EXPERIENCE

TJX CORPORATION, Charlotte, NC August 2001 - Present Retail Store Manager, July 2006 - Present

Lead all operations for a $35M high volume Marshall’s location inclusive of managing all merchandising, operations, customer service, human resources and loss prevention for a staff of four (4) Asst. Managers and 125 Associates. Previously also managed multi-store (3) locations serving the Charlotte and Atlanta markets before being asked to dedicate my leadership efforts to current Charlotte location.

● Consistent achievement of shrink goal awards (8 years running).

● Produced $1M YOY comparative increase in sales for 10 of prior 13 business years.

● Led project to support the opening/relocating four (4) locations to the Charlotte market.

● President’s Club Award Recipient – 2009.

● Two-time Recipient of Team of The Year Award.

● Two-time Recipient of Team of the Quarter Award. TJX CORPORATION, Westbury, NY

Retail Store Manager, August 2001 – July 2006

Led operations for a $15M high volume Marshall’s location inclusive of all merchandising, operations, customer service, human resources and loss prevention.

● Tasked to lead business and management strategy overhaul for four (4) struggling locations resulting in 10%+ increased sales in all of these locations.

● President’s Club Award Recipient – 2005.

● Utilized various loss prevention tactics to reduce inventory shrink.

● Consistently delivered profitable sales results. DSW SHOE WAREHOUSE, Carle Place, NY July 1999 – August 2001 Retail Store Manager

Led management of location with $14M in inventory levels. Achieved business results by providing responsive customer service, positive merchandise presentation, operational integrity, and utilization of strong business management principles.

● Moved quickly from manager trainee to Store Manager after demonstrating strong business operational success.

● Ensured store appearance and visual standards/presentation were consistent with the DSW brand image.

● Responded to business trends by communicating information to District Manager as needed.

● Ensured store was compliant with established marketing standards.

● Educated team on the link between operational integrity and its’ impact on facilitating an exceptional customer experience.

● Oversaw daily store cleaning, recovery, maintenance and inventory. Aurelio Chiarelli, Page 2

JUST FOR FEET, Westbury, NY 1997 – 1999

Store Manager

Responsible for overall management of retail location with the goal of meeting or exceeding sales volume plan. Trained employees to execute operational efficiencies and recommended sales strategy in order to ensure customer satisfaction and positive sales experiences. Managed all day-to-day functions to ensure optimum business results. BOB’S SNEAKER CORNER, Westbury, NY 1984 – 1997

Assistant Manager

Supported the Store Manager in the various business functions to support the retail location in meeting or exceeding its sales goals.

EDUCATION

QUEENS BOROUGH COMMUNITY COLLEGE, Flushing, NY

Business Management (Multiple classes completed)

QUEENS COLLEGE, Flushing, NY

Business Management (Multiple classes completed)

TECHNICAL SKILLS

MS Excel MS Word

MS PowerPoint MS Outlook

VOLUNTEER/COMMUNITY SERVICE

CUTHBERTSON HIGH SCHOOL, Waxhaw, NC

Announcer, High School Football

WAXHAW ATHLETIC ASSOCIATION, Waxhaw, NC

Coach, Girls Softball

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